Workplace Manager

Mitie; Greater London; On-site; GBP 52,000 - 68,000; Full time

Job summary

Mitie in City of London is seeking an experienced Workplace Manager to lead the day-to-day operation of the London headquarters and oversee a regional location with monthly travel. The role focuses on delivering safe, efficient, high-performing corporate workplace experiences for employees, visitors and stakeholders.

You will manage hard and soft FM services, coordinate partners and contractors, and report on performance, compliance and service improvements.

Qualifications

• Experience managing a corporate workplace, headquarters or high-profile commercial environment.
• Strong experience overseeing both hard and soft facilities services.
• Experience managing contractors, service partners and operational performance.
• Strong client and stakeholder management skills.
• People-management experience with the ability to motivate and develop a team.
• Knowledge of workplace health and safety, compliance and operational risk.
• Strong organisational skills with the ability to manage multiple priorities.
• Confidence using workplace/FM systems and producing operational and client reporting.
• A proactive approach with strong attention to detail and a genuine passion for workplace experience.
• Excellent communication skills and the confidence to engage with stakeholders at all levels.

Responsibilities

• Take overall responsibility for the smooth day-to-day operation of the London HQ.
• Oversee delivery of hard and soft FM services and ensure standards meet client expectations.
• Coordinate planned and reactive maintenance, building issues, contractors and service partners.
• Monitor workplace standards through site walks, audits and follow-up actions.
• Ensure faults, service requests and operational issues are recorded, escalated and resolved.
• Maintain a strong focus on health, safety, compliance and workplace standards.
• Act as a key day-to-day contact for the client and build trusted relationships.
• Manage and develop a team of two, including coaching and performance conversations.
• Produce regular client and operational reporting including KPIs and trends.
• Use data to identify opportunities for service improvement and staff planning.

Skills

People management

Stakeholder management

Facilities management

Health and safety

Communication

Organisational skills

Attention to detail

Team leadership

Project reporting

Prioritisation

Job description

Workplace ManagerLocation: City of LondonHours: Monday to Friday, 40 hours per weekReporting to: Portfolio ManagerDirect Reports: 2

Role Overview

We are looking for an experienced Workplace Manager to lead the day-to-day operation of our established client's London headquarters, as well as overview of 1 regional location (travel once per month).

This is a key client-facing role responsible for creating a safe, efficient and high-performing corporate workplace. You will oversee both hard and soft facilities services, directly manage a small onsite team, coordinate service partners and contractors, and ensure the workplace consistently delivers an excellent experience for employees, visitors and stakeholders.

Working closely with the Portfolio Manager and client, you will take ownership of daily workplace activities, service performance, compliance, systems, reporting and team engagement.

Key Responsibilities

Workplace & Facilities Management

• Take overall responsibility for the smooth day-to-day operation of the London HQ.
• Oversee the delivery of both hard and soft FM services, ensuring services meet agreed standards and client expectations.
• Coordinate planned and reactive maintenance, building issues, contractors and service partners.
• Monitor workplace standards through regular site walks, audits and follow-up actions.
• Ensure faults, service requests and operational issues are recorded, escalated and resolved effectively.
• Maintain a strong focus on health, safety, compliance and workplace standards.

Client & Stakeholder Management

• Act as a key day-to-day contact for the client, building trusted and professional relationships.
• Understand client priorities and proactively identify opportunities to improve the workplace experience.
• Manage operational issues through to resolution, keeping relevant stakeholders informed.
• Support client meetings, operational reviews and wider workplace initiatives.
• Work closely with the Portfolio Manager on performance, priorities and continuous improvement.
• Directly manage and develop a team of two, providing clear direction, support and regular feedback.
• Lead team briefings, one-to-ones, performance conversations and development activity.
• Build a positive, engaged and service-focused team culture.
• Ensure appropriate staffing, training and operational coverage is maintained.

Systems, Reporting & Performance

• Manage relevant workplace and facilities management systems, ensuring information is accurate and up to date.
• Monitor service requests, maintenance activities, actions and performance.
• Produce regular client and operational reporting, including KPIs, trends, risks and improvement actions.
• Maintain accurate records relating to compliance, contractors, incidents and site activity.
• Use operational data and feedback to identify opportunities for service improvement.

About You

• Previous experience managing a corporate workplace, headquarters or high-profile commercial environment.
• Strong experience overseeing both hard and soft facilities services.
• Experience managing contractors, service partners and operational performance.
• Strong client and stakeholder management skills.
• Previous people-management experience with the ability to motivate and develop a team.
• Good knowledge of workplace health and safety, compliance and operational risk.
• Strong organisational skills with the ability to manage multiple priorities.
• Confidence using workplace/FM systems and producing operational and client reporting.
• A proactive approach with strong attention to detail and a genuine passion for workplace experience.
• Excellent communication skills and the confidence to engage with stakeholders at all levels.

What Success Looks Like

The successful Workplace Manager will create a workplace that is safe, well-managed, welcoming and consistently high-performing. You will combine strong facilities management knowledge with a people and customer-focused approach, taking ownership rather than waiting for issues to arise.

You will be visible within the workplace, trusted by the client and team, and focused on continually improving how the London HQ operates.