Head of Implementation for Global Partner Launches

YouLend Limited; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Private Medical insurance

Modern London office

Free gym in office

Job summary

YouLend Limited in London is seeking a Head of Implementation to lead a growing team responsible for partner launches and ongoing support. You will own the implementation function across technical and product presales, new partner integrations, expansions, and support for existing partners.

You will work closely with senior leaders at tier 1 partners, shaping integration strategies and ensuring launches meet commitments.

Qualifications

• Experience leading an implementation, solutions engineering, professional services, or technical delivery function.
• Strong background in software implementation and systems integration.
• Practical understanding of APIs, webhooks, authentication, data flows, and embedded customer journeys.
• Track record of delivering partner or customer implementations involving multiple internal and external teams.
• Experience supporting technical presales and helping commercial teams develop proposals with well-defined scope and realistic delivery expectations.

Responsibilities

• Lead and develop the implementation team.
• Set expectations, coach team members, and build the skills and capacity needed to support our partner pipeline and existing relationships.
• Own implementation delivery.
• Oversee new partner launches and expansions, ensuring scope, ownership, dependencies, and decisions are defined from discovery through go-live and handover.
• Lead technical and product presales.
• Work with Commercial to understand partner needs, shape credible propositions, and establish a practical route from opportunity to delivery.
• Be the senior technical counterpart for tier 1 partners.
• Build trusted relationships with CPOs, CCOs, and other revenue leaders, align on product direction and launch plans, and keep their confidence through complex integrations.
• Guide solution design.
• Help partners and internal teams choose appropriate approaches across referral, hybrid, embedded components, and fully embedded integrations, balancing speed to launch with longer-term objectives.
• Manage priorities and capacity. Maintain a single view of upcoming demand, active implementations, and partner support needs, making resource decisions and communicating trade-offs early.
• Own complex escalations.
• Bring together technical, commercial, and operational context to resolve issues, maintain partner confidence, and keep work moving.
• Strengthen cross-functional delivery.
• Work closely with Commercial, Product, Engineering, Operations, and Risk to resolve dependencies and make sure proposed solutions can be delivered and supported.
• Improve how we work.
• Develop repeatable implementation patterns, documentation, tooling, and handovers that improve consistency and reduce time to launch. Represent partner needs internally.
• Turn recurring requirements and delivery challenges into concrete input for product priorities and improvements to our integration offering.
• Make performance visible.
• Establish useful measures of delivery progress, launch readiness, capacity, and partner experience, using them to identify where change is needed.

Skills

Team leadership

Partner implementations

Technical delivery

Stakeholder management

Presales support

Tools

APIs

Webhooks

Data integration

Job description

YouLend Limited in London is seeking a Head of Implementation to lead a growing team responsible for partner launches and ongoing support. You will own the implementation function across technical and product presales, new partner integrations, expansions, and support for existing partners.

You will work closely with senior leaders at tier 1 partners, shaping integration strategies and ensuring launches meet commitments.