Head of Housekeeping & Guest Experience

Heeton Concept Hotels; Glasgow; Vor Ort; GBP 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Annual leave (service-based, up to +5)

Staff & Friends/Family discounts

Referral scheme

Life Assurance

Income Protection

Employee Assistance schemes

Cycle to Work

Heeton Rewards

Retention bonus

Zusammenfassung

Heeton Concept Hotels in the United Kingdom is seeking a Housekeeping Manager to lead the housekeeping function and ensure guests experience the highest quality of rooms. In this role you will manage staffing, mentor the team, train staff to comply with safety regulations, and collaborate with other departments to deliver exceptional guest service.

We offer market-competitive salary and a strong benefits package, including annual leave, staff and Friends/Family discounts, referral schemes, life

Qualifikationen

• 2+ years experience in a Housekeeping Department at the managerial level.

Aufgaben

• Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees.
• Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance
• Educate and train all employees in compliance with governmental and safety regulations.
• Ensure staff is properly trained and has the tools and equipment to carry out job duties
• Promote teamwork and quality service through daily communication and coordination with other department heads
• May assist with deep cleaning projects and/or assist housekeeping staff during high-volume periods
• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives
• Drive results within the department with a focus on guest satisfaction, team engagement and profitability

Kenntnisse

People leadership

Communication skills

Attention to detail

Organisational skills

Flexibility

Jobbeschreibung

Heeton Concept Hotels in the United Kingdom is seeking a Housekeeping Manager to lead the housekeeping function and ensure guests experience the highest quality of rooms. In this role you will manage staffing, mentor the team, train staff to comply with safety regulations, and collaborate with other departments to deliver exceptional guest service.

We offer market-competitive salary and a strong benefits package, including annual leave, staff and Friends/Family discounts, referral schemes, life