Guest Services Leader: Front Office & F&B

Hotel Indigo; Glasgow; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus scheme

Heeton Rewards platform

Career development opportunities

Discounted employee accommodation

Job summary

Heeton UK is seeking a Senior Guest Services Manager to oversee Front Office and Food & Beverage operations, driving guest satisfaction and commercial performance. You will lead by example, ensuring policy, brand standards, and budgets are maintained while supporting team development and operational excellence.

You will recruit, coach, and motivate teams, monitor labour costs, and collaborate with other departments to optimize service delivery in a fast-paced hotel environment.

Qualifications

• Experience managing Front Office and F&B operations in a four‑star hotel or similar hospitality setting.
• Experience using HotelKey PMS or a comparable hotel property management system.
• Strong knowledge of food safety, licensing regulations, and operational standards.
• Proven ability to lead, motivate, and develop high‑performing teams.

Responsibilities

• Manage all Front Office and Food & Beverage operations, ensuring exceptional guest experiences and compliance with standards.
• Maintain high guest satisfaction through proactive service and effective resolution of enquiries and complaints.
• Recruit, train, develop, coach, and motivate Front Office and Food & Beverage teams.

Skills

Management experience

Front Office management

F&B operations

Budget & payroll

Revenue growth

Leadership

Communication

Job description

Heeton UK is seeking a Senior Guest Services Manager to oversee Front Office and Food & Beverage operations, driving guest satisfaction and commercial performance. You will lead by example, ensuring policy, brand standards, and budgets are maintained while supporting team development and operational excellence.

You will recruit, coach, and motivate teams, monitor labour costs, and collaborate with other departments to optimize service delivery in a fast-paced hotel environment.