Head of Groups & Events

Marsham Court Hotel; Bournemouth; On-site; GBP 45,000 - 60,000; Full time

Job summary

Marsham Court Hotel in Bournemouth seeks a confident Head of Groups & Events to lead our busy events team and drive sales. You will coordinate events operations, liaise with Revenue Manager, and mentor the Groups & Events Coordination Team to deliver memorable experiences for guests.

The role offers a full-time position, regular Monday–Friday hours with occasional Saturdays, and opportunities for growth within a family-owned, community-focused hotel on the East Cliff with sea views.

Qualifications

• Proven track record of sales within hospitality and events.
• Strong leadership and communication skills across teams.
• Experience coordinating large groups and conferences.

Responsibilities

• Drive sales within the hospitality and tourism sectors.
• Plan and coordinate comprehensive events operations.
• Lead the Groups & Events Coordination Team and mentor staff.
• Collaborate with the Revenue Manager to identify growth opportunities.
• Ensure effective dissemination of event details across all stakeholders.

Skills

Sales experience

Leadership

Communication skills

IT literacy

Tools

CRM software

Hotel back-office systems

Job description

Come and work with one of the most innovative and exciting hotels in the Bournemouth area.

The Marsham Court Hotel is a family-owned, 95-bedroom full-service hotel located on the East Cliff in Bournemouth, offering impressive views over Bournemouth Bay. Just a short walk from the town centre and seafront, the hotel is well-positioned for both leisure and business guests. With nine function and conference suites accommodating 2 to 280 delegates, free on-site parking, and complimentary Wi-Fi, the hotel is a popular choice for local and visiting businesses. Bournemouth’s strong transport links attract companies for residential conferences and seminars, and the hotel’s experienced, long-standing team is known for delivering flexible, exceptional service. The culture emphasizes professionalism, collaboration, and a commitment to creating memorable experiences for a varied client base.

A Hotel With Heart

The Marsham Court is committed to being the most responsible and ethically driven business we can be. Following a major development project, we are now one of the most accessible hotels in the UK with facilities that go way beyond what you would find in your average hotel.

We have developed our CREW team who work within our business to drive change in three main areas: Sustainability, Community Outreach, and Employee Welfare. These projects are designed and led by the team meaning you can be a part of the change that you want to see.

Some of the projects we are working on include:

• New recycling and energy saving programmes
• Mental health first aid qualifications for key team members
• An increased social calendar to get our team together more often outside of work
• A partnership with Bourne Free to deliver an event for the elderly LGBTQ+ community

Role Description

We are looking for a confident and enthusiastic Head of Groups & Events to join our management team and help to drive our business forward. With some exciting new projects coming up, this is an exciting time to join us on our events journey.

As our Head of Groups & Events, you will:

• Have a proven track record of sales within the hospitality and tourism sector
• Have a solid understanding of events operations to effectively plan and coordinate
• Communicate well to ensure all event details are disseminated effectively
• Be a confident leader to motivate and guide our Groups & Events Coordination Team
• Work closely with our Revenue Manager to identify opportunities for growth
• Have solid IT skills to be comfortable working with CRM and hotel back of house systems

This role would suit a candidate with a proven track record in events sales and coordination and with excellent communication skills.

This is a full-time role including 42.5 hours per week Monday-Friday as standard with occasional Saturdays where needed (around once or twice per month).

We are looking for people with the desire to learn and grow in an environment that encourages you to use your flair to deliver amazing experiences for our clients. We even have a dedicated Training & Development Manager focused on mentoring you and giving you the skills you need to succeed in your career.

Diversity Equity & Inclusion

Here at the Marsham Court Hotel, we live by five key values to ensure we create a happy and supportive environment for everyone, whether they are a guest or a member of our team.

• We want our Marsham Court family to be as diverse as the world around us
• We make sure that every person who works here has the same opportunities to develop and thrive
• We believe that everyone should be treated the same, fairly and with respect
• We create a culture of understanding, support and unity
• We acknowledge and embrace each other’s differences rather than ignoring them

We are part of the Send Me 2 Work scheme, helping us to become a Disability Confident Leader. If you need any reasonable adjustments to be made during your application or interview process, please feel free to ask and we will be happy to help.

Be a part of something that is more than just a job.