CONFERENCE & BANQUETING ASSOCIATE

Bournemouth Highcliff Marriott Hotel; Bournemouth; On-site; GBP 18,000 - 26,000; Full time

Job summary

The Bournemouth Highcliff Marriott invites applications for a Conference & Banqueting Associate on a full-time basis. You will support the Conference & Banqueting team across shifts, including evenings and weekends, delivering guest-centric service across outlets and events.

Join a dynamic team at a world-class hotel, providing training and developing skills in hospitality excellence, with opportunities to grow within Marriott Hotels' global portfolio.

Qualifications

• Food & Beverage service experience required.
• Previous customer-facing experience preferred (2+ years).
• Excellent written and spoken English.
• Flexible and adaptable to shift patterns including evenings/weekends.
• Impeccable personal presentation and professional demeanor.
• Must be well organized and IT literate.
• Good telephone manner.

Responsibilities

• Provide excellent guest service by identifying guest needs and acting promptly.
• Work across all Food and Beverage areas to meet guest expectations and maintain standards.
• Liaise with all departments to ensure seamless information flow.
• Set up and break down event rooms and materials per client expectations.
• Transport supplies and restock bars and action stations for service.
• Adhere to department policies and procedures and uphold brand standards.

Skills

Food & Beverage service

Customer facing role

English proficiency

Flexible hours

Personal presentation

Organised & IT literate

Telephone manner

Job description

Set in a stunning location overlooking the beach and newly refurbished, The Bournemouth Highcliff Marriott is currently recruiting for a Conference & Banqueting Associate to join our Team on a full-time basis. Working across the C&B, seasonal outdoor Pool and Room Service departments, you will be expected to cover a variety of shifts including evenings and weekends.

Essential Functions

To work with the Conference & Banqueting team to ensure achievement of strategic departmental goals, especially in the area of guest satisfaction. To be prepared to work all shifts within the outlets to create a fully multi-skilled and productive C&B team.

• Provide excellent guest service by discovering all of our guests needs and acting on these needs promptly, effectively and with confidence.
• Work across all areas of Food and Beverage to ensure that guest expectations are exceeded and standards are consistently maintained.
• Liaise and communicate effectively with all departments to ensure seamless transfer of information takes place.
• Set up and breakdown event rooms and materials in line with client expectations.

• Transport supplies and re-stock bars and action stations ready for service.
• To be fully conversant with all department policies and procedures.

When fully competent, to work with the Manager and Lead Servers to provide effective on job training and coaching of new staff to help develop a highly skilled and motivated team, committed to both Hotel and departmental goals.

Requirements

• Food & Beverage Service Experience required
• Previous experience, preferably 2 years, in a customer facing role
• Excellent written and spoken English
• Flexible and adaptable approach to working hours
• Impeccable personal presentation
• Must be well organized and IT literate
• Good telephone manner

You will join a fun loving and passionate team who excel in delivering world class standards and live and breathe the brands standards.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Operating as a Marriott Franchise Hotel we are an equal opportunities employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.