Head of Global Professional Development & Learning

Cambridge University Press & Assessment; Cambridge; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

28 days annual leave

Private medical insurance

Discretionary annual bonus

Group personal pension scheme

Life assurance

Green travel schemes

Job summary

Cambridge University Press & Assessment is seeking a strategic, innovative leader to shape our world-class professional development portfolio for educators worldwide. Based at our Cambridge Headquarters in a hybrid role, you will champion customer-centred design and work across Product, Marketing, Digital, and Operations to deliver scalable learning experiences.

You will build and lead teams, drive portfolio growth using forecasting and data, and ensure measurable impact.

Qualifications

• Experience leading professional development or educational product development
• Track record delivering programs or services with measurable impact
• Experience leading customer-focused portfolios with evidence-based decisions

Responsibilities

• Define and deliver strategic vision for professional development products and services
• Lead customer research to understand needs of teachers and schools globally
• Design learning experiences and end-to-end customer journeys that deliver measurable educational impact and customer success
• Own portfolio performance and growth using forecasting, insight and data to inform priorities, pricing, investment and lifecycle decisions
• Lead successful go-to-market launches, ensuring operational readiness, effective positioning and cross-functional alignment
• Establish and champion high standards for service design, accessibility, inclusion, brand and user experience
• Influence senior stakeholders, secure alignment and build strong partnerships across functions and international markets
• Act as a visible advocate for the voice of schools and educators, keeping customer needs at the heart of decision-making
• Lead, coach and enable Senior Professional Development Managers, using matrix leadership where required
• Experience working in international education environments
• Experience of senior leadership within a school or educational organisation during a period of change
• Expertise in customer experience, service design or product lifecycle management
• A coaching qualification at Level 5 or above, or equivalent experience in leadership development programmes

Skills

Professional development

Learning design

Stakeholder leadership

Product management

Education

Coaching qualification Level 5

Tools

Forecasting

Data analysis

Customer research

Job description

Cambridge University Press & Assessment is seeking a strategic, innovative leader to shape our world-class professional development portfolio for educators worldwide. Based at our Cambridge Headquarters in a hybrid role, you will champion customer-centred design and work across Product, Marketing, Digital, and Operations to deliver scalable learning experiences.

You will build and lead teams, drive portfolio growth using forecasting and data, and ensure measurable impact.