Head of Front Desk & Guest Experience

Luxury Family Hotels; England; A distancia; GBP 29.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training and development

Extra birthday holiday

EarlyPay

Cycle to work scheme

Online health & wellbeing service - 24

Life Assurance Benefit

Enhanced maternity/paternity packages

Paid volunteering day

LFH Benefit Hub

50% off F&B and Spa

Descripción de la vacante

Woolley Grange, part of Luxury Family Hotels, is seeking an experienced Reception Manager. You will lead the Reception team, manage guest check-ins/outs, reservations, and ensure a magical, memorable family stay.

The role is full-time, 40 hours over 5 days (including weekends), with a £32,000 annual salary plus service charge and benefits. Join a Wiltshire retreat committed to exceptional service, training, and development, with a generous benefits package and opportunities to positively impact

Formación

• Previous reception experience is essential in hospitality.
• Strong leadership and people management skills.
• Charismatic personality with a passion for hospitality and service.
• Ability to engage with guests, including younger guests.
• Excellent organisation, time management, and prioritisation.
• Good IT skills and familiarity with front-of-house systems.

Responsabilidades

• Oversee all guest interactions from check-in to check-out.
• Coordinate room reservations and monitor occupancy to maximise revenue.
• Lead and develop the Reception team, including training and appraisals.
• Collaborate with housekeeping, maintenance, and food & beverage to resolve issues.
• Manage FOH finances with budget oversight and payroll accuracy.

Conocimientos

Reception experience

Leadership

Communication

Guest service

IT skills

Flexibility

Descripción del empleo

Woolley Grange, part of Luxury Family Hotels, is seeking an experienced Reception Manager. You will lead the Reception team, manage guest check-ins/outs, reservations, and ensure a magical, memorable family stay.

The role is full-time, 40 hours over 5 days (including weekends), with a £32,000 annual salary plus service charge and benefits. Join a Wiltshire retreat committed to exceptional service, training, and development, with a generous benefits package and opportunities to positively impact