Reception Manager

Luxury Family Hotels; England; Remote; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Training and development

Extra birthday holiday

EarlyPay

Cycle to work scheme

Online health & wellbeing service - 24

Life Assurance Benefit

Enhanced maternity/paternity packages

Paid volunteering day

LFH Benefit Hub

50% off F&B and Spa

Job summary

Woolley Grange, part of Luxury Family Hotels, is seeking an experienced Reception Manager. You will lead the Reception team, manage guest check-ins/outs, reservations, and ensure a magical, memorable family stay.

The role is full-time, 40 hours over 5 days (including weekends), with a £32,000 annual salary plus service charge and benefits. Join a Wiltshire retreat committed to exceptional service, training, and development, with a generous benefits package and opportunities to positively impact

Qualifications

• Previous reception experience is essential in hospitality.
• Strong leadership and people management skills.
• Charismatic personality with a passion for hospitality and service.
• Ability to engage with guests, including younger guests.
• Excellent organisation, time management, and prioritisation.
• Good IT skills and familiarity with front-of-house systems.

Responsibilities

• Oversee all guest interactions from check-in to check-out.
• Coordinate room reservations and monitor occupancy to maximise revenue.
• Lead and develop the Reception team, including training and appraisals.
• Collaborate with housekeeping, maintenance, and food & beverage to resolve issues.
• Manage FOH finances with budget oversight and payroll accuracy.

Skills

Reception experience

Leadership

Communication

Guest service

IT skills

Flexibility

Job description

Contract: Permanent
Salary: £32,000 per annum plus service charge and benefits

About Us:

Woolley Grange, part of Luxury Family Hotels, has reopened it's doors following a beautiful refurbishment. Join our team and help shape the next chapter of this much-loved Wiltshire retreat.

The Role:

We are looking for a dedicated and experienced Reception Manager to join our lovely team where you will have full accountability for leading our dedicated Reception team and delivering impeccable family stays that are both magical and memorable. You will oversee all aspects of guest interactions and reservations, ensuring an exceptional guest experience as soon as our guests arrive!

This a permanent full time position at 40 hours per week, over 5 days (including weekends), with an annual salary of £32,000 per annum - plus generous service charge and a brilliant benefit package.

Key Responsibilities:

• Oversee all guest interactions, including check-ins, check-outs, enquiries, and special requests, ensuring a personalised and memorable experience for every guest.
• Coordinate room reservations, and monitor occupancy levels, maximising revenue and guest satisfaction.
• Manage and supervise the Reception team, providing leadership and guidance. Conduct regular performance evaluations and training to enhance skills and knowledge and engagement.
• Collaborate with other departments, including housekeeping, maintenance, and food and beverage, to coordinate guest services and resolve any issues or concerns promptly.
• Ensure all financial transactions related to FOH operations are accurate with full responsibility for the departmental budget, including payroll, maintaining accurate and up to date records.

To succeed in this role we are looking for:

• Previous Reception experience is essential and ideally from within the hospitality industry, preferably in a luxury hotel or resort environment.
• Strong leadership and team management skills with excellent communication and interpersonal skills.
• Charisma, an engaging personality with a passion for hospitality and excellent service.
• Ability to interact with all guests, and to have fun, engaging with our younger guests.
• Strong organisational and time management skills, with the ability to prioritise tasks, and handle challenging situations with professionalism.
• Competent level of IT proficiency
• Flexibility to work evenings, weekends, and holidays as required.

Why work with us?

• Training and development is central to life at LFH, it's something we truly value. We are proudly certified by the Institute of Hospitality and support our teams' development through partnerships with award-winning, hospitality specific apprenticeship providers.
• extra day’s holiday for your birthday
• EarlyPay - Need to access some of your monthly salary a little early sometimes? No problem!
• Cycle to work scheme
• Help@Hand - Our online health and wellbeing service - Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages
• Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
• The LFH Benefit Hub - Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

Who are LFH?

Woolley Grange is entering an exciting new chapter. Nestled in the heart of beautiful Wiltshire, this much-loved Jacobean manor has recently undergone an extensive and thoughtful refurbishment. Every detail has been designed to honour its rich heritage while introducing a refreshed sense of warmth and charm.

As part of the Luxury Family Hotels collection, Woolley Grange continues to create truly memorable experiences for every member of the family. We're now looking for passionate and dedicated individuals to join us at this inspiring moment and play a key role in shaping the next chapter of one of Wiltshire’s most distinctive family hotels.

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.