Luxury Front Desk Receptionist — Guest Experience Lead

Daylesford Stays; Chipping Norton; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Lunch discounts 50% up to £20

40% off bath, body & home fragrance

Gym discounts

Private medical

Pension scheme

Life assurance

Enhanced holiday pay

Refer a friend scheme

Job summary

Daylesford Stays, part of The Bamford Collection, seeks a Receptionist for The Wild Rabbit in the Cotswolds. You will be the first friendly touchpoint for guests, delivering warm, attentive service across arrivals, departures and ongoing stays.

The role blends precise administration with welcoming, professional interaction to uphold the brand’s standards. Working 40 hours per week, you will coordinate with Front of House, Guest Experience and Housekeeping teams, ensuring smooth operations and

Qualifications

• Experience in luxury hospitality or boutique hotel environment.
• Strong written and verbal communication skills.
• Excellent time management in a fast-paced setting.
• Proficient with Opera or ResDiary booking systems.
• Valid UK driving licence.

Responsibilities

• Serve as the first and lasting point of contact for every guest, ensuring each interaction is personal, attentive and effortless.
• Deliver a warm, polished and professional service across in person, by phone, and via email.
• Handle enquiries and special requests with composure, precision and care.
• Coordinate arrivals and departures with grace and attention to detail.
• Collaborate with Front of House, Guest Experience and Housekeeping to ensure seamless guest journeys.

Skills

Luxury hospitality

Communication skills

Time management

Microsoft Office

Booking systems

UK driving licence

Calm under pressure

Team player

Tools

Opera

ResDiary

Job description

Daylesford Stays, part of The Bamford Collection, seeks a Receptionist for The Wild Rabbit in the Cotswolds. You will be the first friendly touchpoint for guests, delivering warm, attentive service across arrivals, departures and ongoing stays.

The role blends precise administration with welcoming, professional interaction to uphold the brand’s standards. Working 40 hours per week, you will coordinate with Front of House, Guest Experience and Housekeeping teams, ensuring smooth operations and