Head of Facilities NEW Posted today Ayr Craig Tara Holiday Park

Haven; Ayr; Hybrid; GBP 60,000 - 76,000; Full time

Benefits offered by this job

Annual bonus up to 25%

Dining discount up to 50%

20% Haven Holidays discount

In-store discounts

Free facilities access

Fully funded qualifications

Job summary

Haven is seeking a Head of Department - Head of Facilities to lead a large team delivering a safe, clean and memorable park environment for guests and owners at Haven.

You will drive strategic planning and budgeting, ensure compliance with gas, water, electricity and drainage standards, and mentor managers to raise performance while maintaining Haven’s high standards across maintenance, security and cleaning operations.

Qualifications

• Senior-level facilities management experience is essential.
• Proven vendor management and negotiation skills required.
• Strong leadership, organisational and mentoring abilities.
• Experience developing strategic plans and solving problems.
• Excellent communication and interpersonal skills.
• Track record of achieving departmental and organizational goals.
• Knowledge of industry trends, regulations and best practices.
• Commercial acumen with cost management experience.
• Excellent organisational skills with attention to detail.
• Ability to prioritise and stay focused in busy periods.

Responsibilities

• Provide strategic leadership to the Facilities Team and set clear goals.
• Engage with guests and stakeholders to ensure high satisfaction and timely resolution of issues.
• Develop and implement strategic plans, budgeting and resource allocation.
• Manage, support and appraise team members to foster growth and collaboration.
• Continuously assess performance and implement improvements for efficient operations.
• Collaborate with internal and external stakeholders to identify growth opportunities.
• Maintain safety and compliance across gas, water, electricity and drainage areas.
• Provide regular reports to senior management on achievements and challenges.

Skills

Leadership

Vendor management

Communication

Project management

Cost control

People development

Job description

Position information

Position: Head of Department - Head of Facilities

Type: Full‑Time / Permanent

Bonus: Up to 25% Annual Bonus

Join our One Great Team here at Haven as a Head of Facilities leading a large team which includes site maintenance, facilities management, security and the cleaning operation team. Creating an impeccably maintained, safe and clean park environment for all guests, ensuring every visitor to our park has a great time with memories that last a lifetime.

In this role, you will be at the helm of the substantial Facilities team, leading with clear direction and plenty of motivation. You will inspire your team to hit their goals and keep up high standards by showing them how it's done! You will be hands‑on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You will also be the driving force behind operations of our facilities teams, continuously improving how we interact and solving any issues that pop up. Plus, you will make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

• Leadership: Provide strategic leadership to the Facilities Team, setting clear goals and expectations, and motivating the team to achieve positive results and develop a focused team. Ensure all new team members receive an engaging 90‑day induction and training plan to set them up for growth with Haven.
• Guest experience: Interacting with guests, building trusted relationships with owners, and addressing both their needs and concerns. You will be responsible for handling escalated guest issues and ensuring that they are resolved promptly and satisfactorily and gathering and analysing guest feedback to make continuous improvements.
• Strategic Planning: Develop and implement strategic plans to achieve departmental and organisational goals, including budgeting and resource allocation.
• Team Management: Engage, educate, support, and appraise your team members, cultivating a workplace atmosphere that emphasises cooperative efforts, creativity, and career advancement.
• Performance Optimisation: Continuously assess departmental performance and implement improvements, ensuring efficient processes and high‑quality outcomes. Assist your Team Managers in achieving annual sales growth and surpassing profit targets by enhancing the day‑to‑day maintenance, caravan siting and cleaning activity across the park to create an environment for all our Guests and Owners to enjoy.
• Stakeholder Engagement: Collaborate with internal and external stakeholders to build key relationships, identify opportunities for growth, and ensure guest satisfaction.
• Compliance: Maintaining safety and compliance in our critical areas of gas, water electricity and drainage and caravan siting. Ensure that all departmental activities adhere to relevant laws, regulations, and industry standards.
• Reporting: Provide regular reports to senior management, highlighting departmental achievements, challenges, and future plans.

Requirements

• Prior senior‑level experience within a hard and soft facilities management role essential
• Prior experience in vendor management with proven negotiating skills
• Demonstrating proven expertise in leadership and organisation, with a strong ability to enhance team performance, foster personal growth, and develop a diverse workforce.
• Proven expertise in developing strategic plans and addressing problems.
• Effective communication and interpersonal skills.
• Proven history of accomplishing goals within the department and across the organisation.
• Knowledge of industry trends, regulations, and best practices.
• Commercial minded with evidence of successfully managing costs in line with exceptional delivery.
• Highly effective at organising tasks and projects with a focus on meticulous detail.
• Proficient at making calculated choices and adeptly prioritising responsibilities, maintaining focus during busy periods

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on‑park dining, 20% discounts on Haven Holidays and in‑store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We're committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.

For support or adjustments during the application, contact us at: [e-mail]