Head of Facilities

Haven; Dunure; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Bonus up to 25%

Job summary

Haven is seeking a Head of Department – Head of Facilities at Craig Tara Holiday Park to lead a large facilities team including maintenance, security and cleaning. You will set strategic direction, drive performance, manage budgets, and ensure a safe, clean and guest-focused environment across the park.

You will mentor and develop managers, optimise operations, and maintain high standards in guest experience while aligning with Haven's policies and regulatory requirements.

Qualifications

• Senior-level experience in hard and soft facilities management is essential.
• Proven negotiating skills with vendors.
• Strong leadership and organisational capabilities with focus on team growth.
• Experience developing strategic plans and addressing problems.
• Effective communication and interpersonal skills.
• Track record of achieving department and organisational goals.
• Knowledge of industry trends, regulations, and best practices.

Responsibilities

• Provide strategic leadership to the Facilities Team with clear goals and 90‑day induction plan.
• Handle guest/owner escalations and analyse feedback for improvements.
• Develop and implement strategic plans including budgeting and resources.
• Engage, educate, support, and appraise team members for growth and collaboration.
• Monitor performance and drive improvements in maintenance, caravan siting, and cleaning operations.
• Collaborate with stakeholders to build relationships and identify growth opportunities.
• Ensure safety, compliance and alignment with company policies across all facilities.

Skills

Leadership

Vendor management

Negotiation

Communication

Problem solving

Team development

Job description

Position: Head of Department – Head of Facilities

Type: Full-Time / Permanent

Bonus: Up to 25% Annual Bonus

Location: Craig Tara Holiday Park, Dunure Road, Ayr KA7 4LB

Join our One Great Team here at Haven as a Head of Facilities leading a large team which includes site maintenance, facilities management, security and the cleaning operation team. Creating an impeccably maintained, safe and clean park environment for all guests, ensuring every visitor to our park has a great time with memories that last a lifetime.

In this role, you'll be at the helm of the substantial Facilities team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands‑on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind operations of our facilities teams, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

• Leadership: Provide strategic leadership to the Facilities Team, setting clear goals and expectations, and motivating the team to achieve positive results and develop a focussed team. Ensure all new team members receive an engaging 90-day induction and training plan to set them up for growth with Haven.
• Guest experience: Interacting with guests, building trusted relationships with owners, and addressing both their needs and concerns. You will be responsible for handling escalated guest issues and ensuring that they are resolved promptly and satisfactorily and gathering and analysing guest feedback to make continuous improvements.
• Strategic Planning: Develop and implement strategic plans to achieve departmental and organizational goals, including budgeting and resource allocation.
• Team Management: Engage, educate, support, and appraise your team members, cultivating a workplace atmosphere that emphasises cooperative efforts, creativity, and career advancement.
• Performance Optimisation: Continuously assess departmental performance and implement improvements, ensuring efficient processes and high-quality outcomes. Assist your Team Managers in achieving annual sales growth and surpassing profit targets by enhancing the day-to-day maintenance, caravan siting and cleaning activity across the park to create an environment for all our Guests and Owners to enjoy.
• Stakeholder Engagement: Collaborate with internal and external stakeholders to build key relationships, identify opportunities for growth, and ensure guest satisfaction.
• Compliance: Maintaining safety and compliance in our critical areas of gas, water electricity and drainage and caravan siting. Ensure that all departmental activities adhere to relevant laws, regulations, and industry standards.
• Reporting: Provide regular reports to senior management, highlighting departmental achievements, challenges, and future plans.

Requirements

• Prior senior-level experience within a hard and soft facilities management role essential
• Prior experience in vendor management with proven negotiating skills
• Demonstrating proven expertise in leadership and organisation, with a strong ability to enhance team performance, foster personal growth, and develop a diverse workforce.
• Proven expertise in developing strategic plans and addressing problems.
• Effective communication and interpersonal skills.
• Proven history of accomplishing goals within the department and across the organisation.
• Knowledge of industry trends, regulations, and best practices.
• Commercial minded with evidence of successfully managing costs in line with exceptional delivery.
• Highly effective at organising tasks and projects with a focus on meticulous detail.
• Proficient at making calculated choices and adeptly prioritising responsibilities, maintaining focus during busy periods