Head of Facilities

Haven Holidays; Ayr; Presencial; GBP 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Inclusive environment

Training and development

Fully funded qualifications

Dining discounts

Staff discounts

Free access to Haven facilities

Descripción de la vacante

Haven Holidays is seeking a Head of Facilities to lead a large team across site maintenance, facilities management, security and cleaning operations at our Ayr park. This critical role combines strategic leadership with hands-on performance management to ensure a safe, impeccably maintained and guest-focused environment.

You will oversee budgeting, resource planning and driving continuous improvements across all facilities activities while maintaining compliance with safety standards and Haven

Formación

• Senior-level experience within hard and soft facilities management is essential.
• Vendor management with proven negotiating skills.
• Proven leadership, organisation, and ability to develop a diverse workforce.
• Experience developing strategic plans and addressing problems.
• Effective communication and interpersonal skills.
• History of controlling costs while delivering exceptional service.

Responsabilidades

• Provide strategic leadership to the Facilities Team with clear goals and coaching.
• Interact with guests and owners to address needs and feedback and resolve escalations.
• Develop and implement strategic plans including budgeting and resource allocation.
• Engage, support, and appraise team members to foster growth and progression.
• Continuously assess performance and implement improvements in maintenance, caravanning, and cleaning activities.
• Collaborate with internal and external stakeholders to build relationships and identify growth opportunities.
• Ensure safety and compliance in gas, water, electricity, drainage, and caravan siting; follow laws and regulations.
• Provide regular reports to senior management on achievements, challenges and future plans.

Descripción del empleo

Employer: Haven. Advertised by inploi, which runs Haven's careers site.

Position: Head of Department– Head of Facilities

Type: Full-Time / Permanent

Bonus: Up to 25% Annual Bonus

Join our One Great Team here at Haven as a Head of Facilities leading a large team which includes site maintenance, facilities management,securityand the cleaning operation team. Creating an impeccablymaintained, safe and clean park environment for all guests, ensuring every visitor to our parkhasa great timewith memories that last a lifetime.

In this role,you'llbe at the helm of thesubstantialFacilities team, leading with clear direction and plenty of motivation.You'llinspire your team to hit their goals and keep uphigh standardsby showing them howit’sdone!You'llbe hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly.You'llalso be the driving force behind operations of our facilities teams, continuously improving how we interact and solving any issues that pop up. Plus,you'llmake sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

Leadership:Provide strategic leadership to the Facilities Team, setting clear goals and expectations, and motivating the team to achieve positive results and develop a focussed team. Ensure all new team members receive an engaging 90-day induction and training plan to set them up for growth with Haven.

Guest experience:Interacting with guests, building trusted relationships with owners, and addressing both their needs and concerns. You willbe responsible forhandling escalated guest issues and ensuring that they are resolved promptly and satisfactorily and gathering and analysing guest feedback to make continuous improvements.

Strategic Planning:Develop and implement strategic plans to achieve departmental and organizational goals, including budgeting and resource allocation.

Team Management:Engage, educate, support, and appraise your team members, cultivating a workplace atmosphere that emphasises cooperative efforts, creativity, and career advancement.

Performance Optimisation:Continuously assess departmental performance and implement improvements, ensuring efficient processes and high-quality outcomes.Assistyour Team Managers in achieving annual sales growth and surpassing profittargets by enhancing the day-to-day maintenance, caravansitingand cleaning activity across the park to create an environment for all our Guests and Owners to enjoy.

Stakeholder Engagement:Collaborate with internal and external stakeholders to buildkey relationships,identifyopportunities for growth, and ensure guest satisfaction.

Compliance:Maintainingsafety and compliance in our critical areas of gas, water electricity and drainage and caravan siting. Ensure that all departmental activities adhere to relevant laws, regulations, and industry standards.

Reporting:Provide regular reports to senior management, highlighting departmental achievements, challenges, andfuture plans.

Requirements

• - Prior senior-level experience within a hard and soft facilities management role essential
• - Prior experience in vendor management with proven negotiating skills
• -Demonstratingprovenexpertisein leadership and organisation, with a strong ability to enhance team performance, foster personal growth, and develop a diverse workforce.
• - Provenexpertisein developing strategic plans and addressing problems.
• - Effective communication and interpersonal skills.
• - Proven history of accomplishing goals within the department and across the organisation.
• - Knowledge of industry trends, regulations, and best practices.
• - Commercial minded with evidence of successfully managing costs in line with exceptional delivery.
• - Highly effective at organising tasks and projects with a focus on meticulous detail.
• - Proficient at making calculated choices and adeptly prioritising responsibilities,maintainingfocus during busy periods

What We Offer

• - An inclusive, supportive work environment.
• - Comprehensive training and ongoing support.
• - Career development opportunities, including fully funded qualifications.
• - Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.