Grounds and Siting Team Manager

Haven Holidays; Flamborough; On-site; GBP 34,000 - 52,000; Full time

Benefits offered by this job

Inclusive work environment

Fully funded qualifications

Dining discounts

Facility access

Job summary

Haven Holidays in the UK is looking for a Grounds & Siting Manager to lead our energetic facilities team, driving maintenance of grounds and caravan siting to the highest standards while keeping guests safe and delighted.

You’ll manage budgets, schedules, and resources, provide clear direction, coach staff, and implement improvements. The role combines hands-on leadership with development opportunities and fully funded qualifications.

Qualifications

• Proven experience leading teams in facilities or maintenance.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment with attention to detail.
• Excellent customer service and issue-resolution abilities.
• Knowledge of health and safety regulations.

Responsibilities

• Lead the facilities team to deliver high-quality grounds and caravan siting.
• Enhance guest experience through proactive service and ambiance.
• Monitor performance, provide coaching, and conduct reviews.
• Manage schedules, budgets, and resources to maximise efficiency.
• Ensure compliance with health and safety regulations and policies.
• Resolve operational issues quickly to maintain smooth daily running.
• Support team development and ongoing training.

Skills

Leadership

Budgeting

Health & Safety

Facilities Management

Customer Service

Team Development

Job description

Employer: Haven. Advertised by inploi, which runs Haven's careers site.

Position: Grounds & Siting Manager

Type: Full-Time / Permanent

Bonus: Up to 10% Annual Bonus

Join our One Great Team here at Haven as a Grounds & Siting Manager! Step into a role where you’ll make a real impact on our guests experience and the beauty of our surroundings.

As the Grounds & Siting Manager, you'll be at the heart of an energetic Facilities team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it's done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll be the driving force behind exceptional grounds maintenance and caravan siting activity, continuously improving our operations, and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Overseeteam scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development: Supportteam development through ongoing training, mentoring, and creating growth opportunities.

Requirements

• - Proven experience in roles such as Head Groundsman, Garden & Grounds Manager, or a similar leadership position within facilities or maintenance.
• - Strong leadership and communication skills.
• - Ability to work in a fast-paced environment while maintaining attention to detail.
• - Exceptional customer service and problem-solving abilities.
• - Knowledge of health and safety regulations.
• - Strong organisational and multitasking skills.
• - Experience in budgeting and financial management.
• - Flexibility to work evenings, weekends, and holidays.

What We Offer

• - An inclusive, supportive work environment.
• - Comprehensive training and ongoing support.
• - Career development opportunities, including fully funded qualifications.
• - Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!