Grounds & Siting Manager

Haven Holidays; Driffield; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Up to 50% on-park dining

20% discounts on Haven Holidays

Free access to facilities

Staff discounts at national brands

Job summary

Haven Holidays in Driffield is seeking a Grounds & Siting Manager to lead our dedicated facilities team and ensure exceptional grounds and caravan siting operations. You will be hands-on with performance, coaching, and budget management to keep operations efficient and aligned with safety standards.

In this role you will drive guest satisfaction through top-quality outdoor spaces, lead scheduling and resource planning, and foster development opportunities for your team while maintaining

Qualifications

• Proven leadership in Grounds/Facilities or similar role.
• Strong communication and customer service skills.
• Experience managing budgets and resources.
• Knowledge of health and safety regulations.
• Flexible to work evenings, weekends, holidays.

Responsibilities

• Lead and motivate the facilities team to deliver excellent service and targets.
• Ensure exceptional guest experience through well-maintained grounds and siting.
• Monitor performance, provide coaching and conduct reviews.
• Manage budgets, schedules, and resources for efficiency.
• Ensure safety, compliance, and policy adherence.
• Resolve operational issues and drive continuous improvements.
• Support team development and training.

Skills

Leadership

Budgeting

Health & Safety

Customer service

Communication

Education

Experience in facilities/maintenance leadership

Tools

Budgeting tools

Job description

Employer: Haven.

Position: Grounds & Siting Manager

Type: Full-Time / Permanent

Bonus: Up to 10% Annual Bonus

Join our One Great Team here at Haven as a Grounds & Siting Manager! Step into a role where you’ll make a real impact on our guests experience and the beauty of our surroundings.

As the Grounds & Siting Manager, you'll be at the heart of an energetic Facilities team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll be the driving force behind exceptional grounds maintenance and caravan siting activity, continuously improving our operations, and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Overseeteam scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development: Supportteam development through ongoing training, mentoring, and creating growth opportunities.

Requirements

• Proven experience in roles such as Head Groundsman, Garden & Grounds Manager, or a similar leadership position within facilities or maintenance.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.