Head of Empty Homes & Performance Delivery

Peabody; Slough; On-site; GBP 85,000 - 120,000; Full time

Job summary

Peabody is seeking a Head of Empty Homes to lead the performance and delivery of the empty homes service across all regions in the UK. You will oversee end-to-end restoration to lettable standards, focusing on faster turnaround, cost control, and reducing void losses.

You will drive data-led improvements, manage a circa £27m budget, coordinate regional surveying and void coordination teams, and foster a proactive, performance-driven culture with strong contractor and stakeholder management.

Responsibilities

• Lead Peabody’s Empty Homes service and establish consistent standards across all regions.
• Manage a approx £27m budget, ensuring strong cost control and value for money.
• Lead regional surveying teams and void coordination teams to drive clear accountability for performance.
• Improve void turnaround times and remove blockers across the end-to-end process.
• Use data to identify delays, monitor productivity, and drive operational improvement.
• Scrutinise specifications, contractor costs, and variations to prevent unnecessary expenditure.
• Balance pace with quality, compliance, and long‑term property condition.
• Improve collaboration between Repairs, Housing, Allocations, Commercial, and contractors.
• Support the development of surveyors and create a proactive, performance-focused culture.
• Drive contractor performance through effective challenge, innovation, and continuous improvement.

Job description

Peabody is seeking a Head of Empty Homes to lead the performance and delivery of the empty homes service across all regions in the UK. You will oversee end-to-end restoration to lettable standards, focusing on faster turnaround, cost control, and reducing void losses.

You will drive data-led improvements, manage a circa £27m budget, coordinate regional surveying and void coordination teams, and foster a proactive, performance-driven culture with strong contractor and stakeholder management.