Head of E-Commerce (Amazon)

Integral Memory Plc; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Head of E-Commerce to spearhead their Amazon business across the UK, Europe, and USA. This pivotal role involves end-to-end management, from product launches to strategic decision-making on pricing and advertising. You'll collaborate with cross-functional teams to optimize product listings and drive sales growth while fostering a data-driven culture within your team. If you're an ambitious self-starter with a proven track record in E-commerce, this is your chance to make a significant impact in a fast-paced environment.

Qualifications

• 5+ years of experience in E-commerce with a successful track record.
• Deep knowledge of E-Commerce business models and Amazon ecosystem.
• Proven success in growing Amazon sales and managing vendor accounts.

Responsibilities

• Lead the growth strategy of the Amazon business and manage the internal team.
• Collaborate with Finance to ensure accurate financials and oversee operations.
• Develop and execute advertising campaigns and manage inventory efficiently.

Skills

E-commerce trading

Amazon ecosystem

PPC management

KPI management

Stakeholder management

Strategic thinking

Analytical skills

Leadership

Tools

AMS

SEO

DSP

Job description

Job Title: Head of E-Commerce - Amazon

Department: E-Commerce

Reporting to: Managing Director

Location: Neasden, London (on site, no hybrid option)

The role:

As the Head of E-Commerce, you will take full ownership of our Amazon business for UK, Europe, and USA. This includes end-to-end management of the account, covering product launches, content, storytelling, PPC, promotions, stock pricing, stock management, and overall P&L responsibility. Initially, the relationships will be primarily B2B via Vendor Central, with some Seller Central responsibilities, and you will also lead the Company’s B2B and D2C Ecommerce activities as strategies develop.

You will collaborate closely with PMs, Sales, Marketing, Finance, and your team to execute the strategies set by the Directors.

Main Job Responsibilities:

1. Lead the growth strategy of the Amazon business.
2. Manage the internal Amazon team.
3. Maintain relationships with Amazon contacts, including Vendor Managers and AVS, and support Finance with related queries.
4. Work with Finance to ensure the account's financials are accurate and up-to-date.
5. As part of the Senior Leadership team, oversee daily departmental operations and lead key initiatives.
6. Manage and develop the E-Commerce team, fostering a data-driven culture and continuous improvement mindset.
7. Use strategic thinking, conduct competitor analysis, and develop a deep understanding of products and target customers.
8. Manage pricing and promotional strategies to maximize value.
9. Collaborate with Marketing to optimize product listings with high-quality content, including storytelling techniques.
10. Make strategic decisions on product selection, pricing, and advertising spend.
11. Develop and execute advertising campaigns using AMS, SEO, DSP, and other Amazon tools.
12. Manage Sponsored Product, Sponsored Display, Sponsored Brand campaigns, etc.
13. Ensure efficient inventory management and replenishment.
14. Lead reputation management efforts through product reviews and seller feedback.
15. Implement tools and systems to support Amazon success.
16. Manage staffing and agency relationships for Amazon activities.
17. Monitor account health, sales trends, and promotional activities.
18. Provide detailed reports on campaign performance and account metrics across territories.
19. Participate in the Senior Leadership team to shape future E-Commerce strategies.

Candidate Profile:

• A self-starter who thrives in complex environments and embraces challenges.
• Ambitious with a desire for significant growth.
• Entrepreneurial with proven trading skills.
• Ability to see the big picture while managing daily operations.
• Willing to go the extra mile and actively contribute to team efforts.

Skills and Experience:

• Minimum 5 years’ experience in E-commerce trading with a successful track record, preferably with high-volume, lower-cost products.
• Deep knowledge of E-Commerce business models and Amazon ecosystem.
• Strategic understanding of Amazon marketing, tools, and direct experience working with Amazon.
• Proven success in growing Amazon sales and managing vendor central accounts.
• Strong commercial awareness, competitor analysis skills, and customer understanding.
• Experience with KPI management and business drivers in e-commerce.
• Financial responsibility over e-commerce channels, focusing on ROAS.
• Excellent stakeholder management skills, especially with vendor managers.
• Leadership ability to build and manage teams.
• Creative mindset with a strong brand vision and entrepreneurial flair.
• Hands-on approach to strategy creation and implementation.
• Experience in fast-paced environments and managing high-volume products.
• Analytical skills in PPC and promotional campaign management.
• Ability to understand product-market fit and develop compelling product stories.
• Autonomy in leadership roles, working across departments.