Head of E-Commerce

JR United Kingdom; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Head of E-Commerce to spearhead their online strategy and enhance customer experience. This pivotal role involves leading a talented team, optimizing digital platforms, and driving sales through innovative UX improvements. The ideal candidate will bring a wealth of experience in e-commerce, a passion for exceptional customer journeys, and the ability to inspire and manage teams. Join a dynamic environment where your contributions will shape the future of online retail and create lasting impressions on consumers.

Qualifications

• Proven experience in a senior e-commerce role within premium retail.
• Deep knowledge of website UX/UI best practices and their impact on performance.

Responsibilities

• Lead strategic planning to enhance digital user experience and drive sales.
• Manage a high-performing e-commerce team, fostering collaboration and innovation.

Skills

E-Commerce Strategy

User Experience (UX)

Digital Marketing

Leadership

Analytical Skills

Education

Bachelor's Degree in Business or Related Field

Master's Degree (Preferred)

Tools

E-Commerce Platforms

Web Analytics Tools

Job description

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Consumer Additions are currently partnered with a premium retail business who are looking to invest in a newly created role - Head of E-Commerce.

This role will be crucial to the business continuing their impressive scaling and be at the forefront of building their strategy for online trading as well as their consumer centric UX experience.

The role will be based in the office 4 times per week in central London and manage a team of 6 people whilst reporting into C-Suite.

Key Responsibilities:

• Develop, execute, and lead a strategic plan to enhance the digital user experience. Ensure the website embodies the company's brand values and is optimised for all customer journey stages—discovery, consideration, and conversion. Focus on driving customer acquisition and retention through UX improvements, such as loyalty initiatives and personalised experiences.
• Manage daily trading activities to drive website sales and key performance indicators (KPIs). Leverage analytics and customer feedback to refine strategies and drive improvements.
• Oversee the website development roadmap and budget. Collaborate with internal teams and external partners to implement updates and enhancements that improve functionality and customer satisfaction.
• Deliver a seamless customer experience by connecting physical retail environments with the digital journey.
• Inspire, lead, and develop a high-performing e-commerce team while fostering a culture of collaboration, innovation, and continuous improvement.
• Work closely with teams across technology, retail, marketing, product, and creative functions to ensure a consistent brand experience across all touchpoints. Collaborate with internal tech teams and external web development partners as key stakeholders.
• Develop and implement a comprehensive e-commerce strategy aligned with overall business goals.
• Stay at the forefront of industry trends, continuously identifying opportunities to innovate and enhance the company's online presence.

Qualities We Are Looking For:

• Passion for creating exceptional customer experiences with a meticulous eye for detail.
• Proven experience in a senior e-commerce role, ideally in premium retail or related industries.
• Deep knowledge of website UX/UI best practices and their role in driving key performance metrics, including conversion rates.
• Strong expertise in e-commerce platforms, digital marketing strategies, and website optimization techniques.
• A creative mindset capable of translating the brand's personality into engaging digital experiences.
• Exceptional leadership skills with a proven ability to inspire and manage diverse teams.
• Excellent analytical skills, with experience using data to inform and drive decisions.
• Strong communication and interpersonal abilities to collaborate effectively across departments.