Head of Delivery

GET STAFFED ONLINE RECRUITMENT LIMITED; Bristol; On-site; GBP 38,000 - 44,000; Full time

Job summary

A leading UX and technology studio in Bristol is seeking a Head of Delivery to lead their multidisciplinary team. This role involves strategic planning, team empowerment, and ensuring smooth project delivery while promoting a healthy work-life balance. The ideal candidate will have strong project delivery experience and exceptional communication skills.

Benefits

30 days of holiday per year

Extra three days off over Christmas

Half days on Fridays during August

Learning and personal development opportunities

Semi-flexible working hours

Nest workplace pension

Inspiring office space with free tea, coffee, and fruit

Regular social events with other resident companies

Qualifications

• Demonstrable experience in project delivery or operations in a web development or digital agency.
• Superb communication skills and the ability to articulate complex ideas clearly.
• Compassionate and empathetic, with a focus on team dynamics.

Responsibilities

• Lead the strategic planning of projects and ensure smooth delivery.
• Build meaningful relationships with clients and empower the team.
• Oversee budgets and track performance, ensuring clear communication.

Skills

Project delivery

Operations management

Communication

Problem-solving

Team leadership

Commercial awareness

Job description

Our client is a UX and technology studio that creates software, web apps and websites. They believe clients shouldn’t have to choose between exceptional user experience and technical capability. They blend both disciplines to create seamless digital experiences that unlock potential.

Based in the heart of Bristol, they are on the lookout for a Head of Delivery to join their small, passionate team. This role reports directly to our client’s MD, Harry.

They are a team full of friendly folks who genuinely understand the pressures of everyday life. They strongly believe in promoting a healthy work-life balance.

About the Role

As Head of Delivery, you’ll be the driving force behind our client’s studio’s success – leading a brilliant, multidisciplinary team and shaping the strategy that brings their bold ideas to life. You’ll sit at the heart of their Senior Leadership Team, playing a key role in steering our client’s direction and championing growth across the business.

Day to day, you’ll empower the team, unlock new opportunities with their clients, and improve how they operate – ensuring every project runs smoothly, efficiently, and with real impact.

This role is perfect for a strategic, people-first leader who thrives on solving complex problems, communicating with clarity, and bringing out the best in others.

Leadership Responsibilities:

• Make strategic contributions to the SLT by challenging the status quo, helping to steer company direction.
• Bring fresh perspective to their thinking across all areas of the business to help promote the company’s growth.
• Lead the charge on internal projects and initiatives that move the business forward.
• Build meaningful relationships with their clients, helping them thrive and deepening their partnership with our client in the process.

Studio Responsibilities:

• Lead the strategic planning of each project. You’ll connect the dots between their clients’ business goals and seamless project delivery.
• Be the force behind an energised and productive studio. You’ll prioritise and coordinate multiple workstreams, ensuring clarity, momentum, and alignment across the board.
• Champion their people – Build lasting relationships with their team and clients, providing the support and clarity they need to thrive.
• Empower their teams to do their best work – From refining briefs to unblocking issues, your focus is on making things smoother, smarter, and more fulfilling.
• Stay one step ahead – Spot risks before they become issues, adapt plans with agility, and keep delivery enjoyable and stress-free.
• Bring sharp commercial instincts to every project – You’ll oversee budgets, track performance, and provide clear, confident reporting to senior stakeholders.
• Keep communication flowing – You’ll ensure that goals, actions, and decisions are always clear and documented, so everyone moves forward together.

About You:

• You have demonstrable experience in project delivery or operations, ideally within a web development or digital agency environment.
• You relish the opportunity to do great work as part of a small team, where projects have a real impact on their clients and their users.
• You are compassionate and empathetic, understand people and recognise the importance of these skills in delivering great work.
• You have superb communication skills, including the ability to listen and articulate complex ideas clearly.
• You value open communication and embrace a growth mindset, seeing challenges as an opportunity to learn.
• You can calmly manage competing deadlines and prioritise the most important issues.
• You have a willingness to drive change and adapt your role as they grow.
• You’re commercially minded, looking for opportunities to help the business grow.
• You’re Bristol-based and can attend the office 2 - 3 days per week to work directly with the team.

Benefits:

• Salary of £38,000 - £44,000 DOE
• 30 days of holiday per year, including bank holidays
• Extra three days off over Christmas
• Half days on Fridays during August
• Two annual team days – A summer celebration and Christmas party
• MacBook, monitor and all the extras you need to succeed in your role
• Learning and personal development opportunities – They will tailor development opportunities to help you thrive in the role
• Semi-flexible working hours and a family-friendly culture to suit your lifestyle
• Nest workplace pension
• Inspiring office space with free tea, coffee, and fruit, plus showers and bike parking
• Work in the heart of the Bristol creative community, with regular social events with other resident companies

Application Process

Apply today with your CV.

If you seem to be a good fit for our client, they will invite you in for an interview at their offices in Bristol. First round interviews will be held w/c 9th of June 2025.

Lastly, they will invite you back for a final interview where they will talk more in-depth about your experiences, and you can meet the team and find out more about their work.