Head of Delivery

Unfold; Bristol; On-site; GBP 38,000 - 44,000; Full time

Job summary

Unfold, a UX and technology studio in Bristol, is seeking a Head of Delivery to lead a multidisciplinary team. This strategic role involves empowering the team, managing project delivery, and enhancing client relationships. The ideal candidate will have a strong background in project management within a digital agency and possess excellent communication skills.

Benefits

30 days of holiday per year, including bank holidays

Extra three days off over Christmas

Half days on Fridays during August

MacBook and monitor provided

Learning and personal development opportunities

Semi-flexible working hours

Nest workplace pension

Inspiring office space with free refreshments

Qualifications

• Demonstrable experience in project delivery or operations within a digital agency.
• Superb communication skills, able to articulate complex ideas clearly.
• Compassionate and empathetic with a strong focus on team dynamics.

Responsibilities

• Lead strategic planning for projects, connecting client goals with delivery.
• Empower teams and ensure smooth project execution.
• Manage budgets and provide performance reporting to stakeholders.

Skills

Project delivery

Leadership

Communication

Problem-solving

Commercial awareness

Job description

Unfold is a UX and technology studio that creates software, web apps and websites. We believe clients shouldn't have to choose between exceptional user experience and technical capability. We blend both disciplines to create seamless digital experiences that unlock potential.

Based in the heart of Bristol, we're on the lookout for a Head of Delivery to join our small, passionate team. This role reports directly to Unfold's MD, Harry.

Unfold is a team full of friendly folks who genuinely understand the pressures of everyday life. We strongly believe in promoting a healthy work-life balance.

About The Role

As Head of Delivery, you'll be the driving force behind our studio's success - leading a brilliant, multidisciplinary team and shaping the strategy that brings our bold ideas to life. You'll sit at the heart of our Senior Leadership Team, playing a key role in steering Unfold's direction and championing growth across the business.

Day to day, you'll empower the team, unlock new opportunities with our clients, and improve how we operate - ensuring every project runs smoothly, efficiently, and with real impact.

This role is perfect for a strategic, people-first leader who thrives on solving complex problems, communicating with clarity, and bringing out the best in others.

Leadership Responsibilities

• Make strategic contributions to the SLT by challenging the status quo, helping to steer company direction.
• Bring fresh perspective to our thinking across all areas of the business to help promote the company's growth.
• Lead the charge on internal projects and initiatives that move the business forward.
• Build meaningful relationships with our clients, helping them thrive and deepening their partnership with Unfold in the process.
  
  

Studio Responsibilities

• Lead the strategic planning of each project. You'll connect the dots between our clients' business goals and seamless project delivery.
• Be the force behind an energised and productive studio. You'll prioritise and coordinate multiple workstreams, ensuring clarity, momentum, and alignment across the board.
• Champion our people - Build lasting relationships with our team and clients, providing the support and clarity they need to thrive.
• Empower our teams to do their best work - From refining briefs to unblocking issues, your focus is on making things smoother, smarter, and more fulfilling.
• Stay one step ahead - Spot risks before they become issues, adapt plans with agility, and keep delivery enjoyable and stress-free.
• Bring sharp commercial instincts to every project - You'll oversee budgets, track performance, and provide clear, confident reporting to senior stakeholders.
• Keep communication flowing - You'll ensure that goals, actions, and decisions are always clear and documented, so everyone moves forward together.
  
  

About You

• You have demonstrable experience in project delivery or operations, ideally within a web development or digital agency environment.
• You relish the opportunity to do great work as part of a small team, where projects have a real impact on our clients and their users.
• You are compassionate and empathetic, understand people and recognise the importance of these skills in delivering great work.
• You have superb communication skills, including the ability to listen and articulate complex ideas clearly.
• You value open communication and embrace a growth mindset, seeing challenges as an opportunity to learn.
• You can calmly manage competing deadlines and prioritise the most important issues.
• You have a willingness to drive change and adapt your role as we grow.
• You're commercially minded, looking for opportunities to help the business grow.
• You're Bristol-based and can attend the office 2 - 3 days per week to work directly with the team.
  
  

Benefits

• Salary of £38,000 - £44,000 DOE
• 30 days of holiday per year, including bank holidays
• Extra three days off over Christmas
• Half days on Fridays during August
• Two annual team days - A summer celebration and Christmas party
• MacBook, monitor and all the extras you need to succeed in your role
• Learning and personal development opportunities - We'll tailor development opportunities to help you thrive in the role
• Semi-flexible working hours and a family-friendly culture to suit your lifestyle
• Nest workplace pension
• Inspiring office space with free tea, coffee, and fruit, plus showers and bike parking
• Work in the heart of the Bristol creative community, with regular social events with other resident companies
  
  

Application Process

Apply today with your CV.

If you seem to be a good fit for Unfold, we'll invite you in for an interview at our offices in Bristol. First round interviews will be held w/c 9th of June 2025.

Lastly, we'll invite you back for a final interview where we'll talk more in-depth about your experiences, and you can meet the team and find out more about our work.

No agencies, thank you - we've got this one covered!