Engagement Delivery Coordinator

Skills for Care; Cambridge; Remote; GBP 40,000; Full time

Job summary

An established industry player is seeking an Engagement Delivery Coordinator to enhance engagement functions within the adult social care sector. This role involves managing end-to-end engagement activities, ensuring they align with contractual KPIs while fostering high customer satisfaction. The successful candidate will analyze engagement data to drive improvements and liaise with various stakeholders to resolve issues and achieve project milestones. Join a forward-thinking organization that values diversity and inclusion, and contribute to making a meaningful impact in the social care workforce.

Qualifications

• Experience in managing engagement functions and meeting KPIs.
• Strong analytical skills for reviewing engagement activities.

Responsibilities

• Manage and deliver engagement functions to meet contractual KPIs.
• Liaise with stakeholders to ensure project milestones are met.

Skills

Project Management

Stakeholder Engagement

Data Analysis

Customer Satisfaction

Operational Decision Making

Education

Relevant Degree or Equivalent Experience

Tools

Digital Platforms

Job description

Job Title: Engagement Delivery Coordinator

Location: Home-based – with expectation of travel within area, and nationally where required

Hours: Full-time, 36 hours

Job Status: Fixed-term, until 31 March 2026

Salary: £39,363.25 per annum

Closing Date: 30 March 2025 at 11:59pm

Interview Date(s): 03 April 2025 onwards

Skills for Care is the strategic workforce development and planning body for adult social care in England. We work with employers, Government and partners to ensure social care has the right people, skills and support required to deliver the highest quality care and support now and in the future.

We are looking for Engagement Delivery Coordinators for National Engagement to cover work in managers and networks, information service and the care workforce pathway. The post-holder will be responsible for:

• End-to-end management / delivery of established engagement functions and approaches; including supporting, coordinating or directing the contribution of others.
• Ensuring that engagement activity is planned and delivered to meet contractual KPIs, whilst maintaining a high-level of customer (internal and external) satisfaction.
• Analysis and review of information collected during engagement activity, events and projects, to identify improvements and efficiencies to the deliver services.
• Taking operational decisions which balance the needs of the business, SfC’s sponsors and the sector.
• Liaising with external stakeholders and potential clients, Skills for Care corporate departments and area teams to ensure that projects achieve their milestones and problems/issues are identified and resolved.
• Holding a deep knowledge of the systems (inc. digital platforms) / processes required to deliver engagement services and products; allowing the post-holder to assume or support the role of service / product owner.

If you are interested in these roles, please access the full job description for further information and we look forward to receiving your application.

At Skills for Care, we are committed to creating a culture of Belonging, where all of our People are able to contribute to their full potential. All our People are expected to contribute towards the achievement of our aspirations for equality, equity, diversity and inclusion. To find out more please check our website.

We encourage applications from, but not limited to, people from minoritised ethnic backgrounds, people who identify as LGBTQ+ and people with disabilities.

Candidates will always be selected based on experience and potential.

Information about reasonable adjustments

We want all applicants to be able to fully participate in our selection processes. We welcome requests for adjustments to our recruitment and selection processes from applicants with disabilities, impairments, or health conditions, and will always consider support available in the recruitment process.

Please contact our People Team via email to discuss any adjustments that you may need.