Head of Customer Success Engineering, Data Platform

Veeam-Software; Manchester; On-site; GBP 110,000 - 150,000; Full time

Benefits offered by this job

Vacation days

Private medical insurance

Life insurance

Pension plan

Global travel insurance

Employee assistance program

Job summary

Veeam Software is seeking a Senior Manager, Customer Success Engineering in London to lead a team delivering measurable business outcomes. You will drive onboarding, adoption, resilience maturity, and renewal readiness while partnering with Sales, Product, Support, and Professional Services.

The role requires strong executive engagement and a track record of scaling customer success in enterprise environments.

Qualifications

• Eight or more years of customer-facing technical leadership experience in enterprise IT, SaaS, data protection, or related fields.
• Three or more years of people leadership experience managing technical professionals, customer success engineers, technical account managers, or similar roles.
• Proven ability to lead managers or technical teams through ambiguity, shifting priorities, and complex customer situations.
• Strong understanding of Veeam solutions or comparable data protection, backup, recovery, and resilience technologies.
• Experience building and scaling customer success practices, including onboarding, adoption motions, health scoring, and renewal readiness.

Responsibilities

• Lead, coach, and develop a team of Customer Success Engineers to deliver high-quality customer outcomes.
• Set expectations, performance standards, and operating rhythms for onboarding, adoption, success planning, and renewal risk mitigation.
• Drive scalable technical capability across the team, including expertise in Veeam Data Platform, disaster recovery, and resilience.
• Establish and improve standards for customer success plans, adoption roadmaps, account scorecards, and executive communications.
• Monitor customer health, adoption, sentiment, renewal readiness, and expansion indicators across the team’s book of business.

Skills

Customer success

Leadership

Enterprise IT

Data resilience

Cloud platforms

Automation

Executive communication

Education

Bachelor’s degree or equivalent

Tools

VMCE

AWS

Azure

Job description

Veeam Software is seeking a Senior Manager, Customer Success Engineering in London to lead a team delivering measurable business outcomes. You will drive onboarding, adoption, resilience maturity, and renewal readiness while partnering with Sales, Product, Support, and Professional Services.

The role requires strong executive engagement and a track record of scaling customer success in enterprise environments.