Lead Customer Success Engineer (Data & AI Security)

Veeam; Greater London; On-site; GBP 90,000 - 150,000; Full time

Benefits offered by this job

Unlimited PTO

Parental leave 8 weeks

Medical, dental, vision coverage

Mental health support

401(k) retirement plan with matching

Legal services

AirVet

Education & mentoring

Tax-advantaged accounts

Job summary

Veeam is seeking a Lead Customer Success Engineer to own long-term customer outcomes for the Securiti Data Command Center platform in the UK. You will lead onboarding, adoption, and optimization, proactively identify churn risk and upsell opportunities, and apply deep expertise in DSPM, Privacy, Data Security, and AI Governance to deliver measurable customer value.

You will setup customer accounts, facilitate onboarding, orient stakeholders, walk through administration portals, introduce support

Qualifications

• 12+ years in customer-facing technical roles focused on data security, privacy, governance, cloud security, or enterprise software.
• Strong experience in DSPM, Privacy, Data Security and AI Governance with measurable customer outcomes.
• Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.

Responsibilities

• Lead onboarding, adoption and optimization; identify churn risk and opportunities; deliver measurable customer value.
• Identify expansion opportunities; analyze platform usage and customer environments; align outcomes with product adoption.
• Conduct assessments; recommend DSPM, Privacy, Data Security, or AI Governance solutions and architectures.
• Own the technical success plan and adoption roadmap; collaborate with Sales and Customer Success leadership to influence renewal outcomes.
• Engage executive stakeholders (CISO, CIO, Chief Privacy Officer, Chief Data Officer) with clear risk, status, and opportunity updates.

Skills

DSPM

Privacy

Data Security

AI Governance

Executive engagement

Cloud platforms

SaaS architectures

Security technologies

Communication

Cross-functional collaboration

Tools

AWS

Azure

Job description

• As a Lead Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Securiti Data Command Center platform
• You’ll lead onboarding, adoption, and optimization; proactively identify churn risk and upsell opportunities; and apply deep expertise in DSPM, Privacy, Data Security, and AI Governance to deliver measurable customer value
• Setup customer accounts; facilitate onboarding; orient stakeholders; walk through administration portals; introduce support channels
• Identify expansion opportunities; analyze platform usage and customer environments; conduct success planning and strategy sessions; align business outcomes with product adoption
• Conduct assessments; recommend solutions and architectures across DSPM, Privacy, Data Security, and AI Governance offerings
• Perform technical health checks; assess data security, privacy, and AI governance posture; deliver quarterly value and adoption reviews
• Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights
• Build business cases; define value realization; articulate expansion opportunities; schedule checkpoint reviews with stakeholders
• Engage CISO, CIO, Chief Privacy Officer, and Data Leadership stakeholders with clear risk, status, and opportunity updates; support executive discussions and roadmap alignment
• Collaborate on adoption and expansion initiatives to drive customer success
• Operate with a long‑term account assignment model tied to ARR and growth potential, typically covering Strategic and Enterprise accounts with significant annual contract value
• Own the technical success plan and adoption roadmap; influence expansion and renewal outcomes in partnership with Sales and Customer Success leadership

Benefits

• Unlimited paid time off, plus 3 global VeeaMe Days for self‑care
• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
• Medical, dental, and vision coverage from day one
• Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
• Mental health support, therapy sessions, and digital wellness tools via SupportLinc EAP
• 401(k) retirement plan with matching contributions up to annual limits
• Legal services, identity protection, and supplemental health insurance options
• AirVet: 24/7 virtual veterinary care at no cost
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O’Reilly) and mentoring through our MentorLab program
• Tax‑advantaged spending accounts for healthcare, dependent care, and commuting

The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam’s Securiti AI solutions, and be motivated by maximizing customer success and outcomes and Soft skills combined with technical skills are key in this rolePreferred certifications: AWS Solutions Architect, Microsoft Azure Administrator or Solutions Architect Expert, CISSP, CIPP, CIPM, or similar industry certificationsExecutive stakeholder engagement skills (CISO, CIO, Chief Privacy Officer, Chief Data Officer) with the ability to synthesize technical, business, and risk signals into clear recommendationsStrong experience conducting technical assessments, driving adoption programs, and delivering measurable customer outcomes; familiarity with DSPM, Privacy, or AI Governance platforms is a plusHands‑on expertise across cloud platforms, data platforms, SaaS applications, security technologies, and enterprise architectures12+ years in customer‑facing technical roles focused on data security, privacy, governance, cloud security, or enterprise software (e.g., Technical Consulting, Solutions Architect, Sales Engineer, Technical Account Manager, Customer Success Engineer)Excellent communication, cross‑functional collaboration, and stakeholder management skillsProven ability to translate business outcomes into technical adoption roadmaps and measurable value