Head of Customer Service

TN United Kingdom; England; On-site; GBP 45,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Head of Customer Service to lead their operations in East Riding of Yorkshire. This role involves driving business growth through strategic partnerships, ensuring operational excellence, and fostering a high-performing team. You will manage budgets, enhance customer satisfaction, and lead cross-functional initiatives. If you are passionate about delivering exceptional service and have a strong background in operations, this is an exciting opportunity to make a significant impact in a growing organization.

Qualifications

• Minimum of 5 years in an operations role; engineering background preferred.
• Strong data analysis and reporting capabilities.

Responsibilities

• Drive business growth and optimize operations for customer service.
• Oversee daily operations and enhance customer satisfaction.

Skills

Leadership

Customer Service

Data Analysis

Financial Management

Communication Skills

Problem-Solving

Education

Bachelor's Degree

Tools

IT Systems

Job description

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Head of Customer Service, East Riding of Yorkshire

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Client:

Cast UK

Location:

East Riding of Yorkshire, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

70b9b83e8d52

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Head of Customer Service

York | On-site Monday - Friday

Our client is a growing and established engineering business seeking a Head of Customer Service to oversee all aspects of customer service operations.

Key Responsibilities

• Business Growth & Strategy: Drive significant growth over the next five years through optimized operations, strategic partnerships, and enhanced customer and supplier relationships.
• Operational Excellence: Ensure high-quality, on-time delivery of products and services while continuously improving efficiency and performance.
• Leadership & Culture: Foster a high-performing, accountable team with strong leadership, collaboration, and employee retention.
• Safety & Risk Management: Promote a safety-first culture, proactively identifying and resolving risks.
• Financial & Performance Oversight: Manage budgets, control costs, and analyze financial data to drive profitability and efficiency.
• Customer Service Leadership: Oversee daily operations, resolve escalations, implement process improvements, and enhance customer satisfaction.
• Cross-Functional Collaboration: Engage in senior leadership initiatives, communicate strategic goals across the business, and lead large-scale projects as needed.
• Continuous Improvement: Monitor key metrics, refine processes, and adapt strategies to align with business objectives.
• Stakeholder Engagement: Work closely with senior leaders and provide key insights to the Board.

Experience & Skills Required

• Qualifications & Experience: Bachelor's degree with a minimum of 5 years in an operations role; engineering background preferred.
• Technical Proficiency: Skilled in IT systems and applications within fast-paced environments; strong data analysis and reporting capabilities.
• Leadership & Strategy: Sets high personal and professional standards, leads by example, and helps define departmental goals, strategy, and structure.
• Communication & Customer Focus: Excellent written and verbal communication skills, outstanding customer service abilities, and the ability to convey expectations clearly.
• Problem-Solving & Innovation: Resilient under pressure, adaptable, and innovative in developing efficient solutions.
• Financial & Organisational Management: Strong planning, budgeting, and financial control skills, ensuring cost-effective operations and informed decision-making.

Are you looking to recruit a similar role?

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in HR, Procurement, Buying, Supply Chain, and Logistics, each member of our team has a professional background specific to their recruiting sector. With this insight, our consultants can place individuals from trainee to main board levels. For more information or to discuss how we can assist in finding talent for your business, please visit our website.

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Created on 26/04/2025 by TN United Kingdom