Operations Analyst

Vanquis; Chatham; Hybrid; GBP 50,000; Full time

Job summary

An established industry player is seeking a talented Operations Analyst to enhance customer experiences through data-driven insights. This role involves collaborating with cross-functional teams to analyze data, generate actionable insights, and implement customer improvement solutions. You'll be pivotal in supporting strategic initiatives while enjoying a hybrid working pattern that promotes work-life balance. Join a dynamic team committed to fostering a diverse and inclusive workplace where your contributions will make a significant impact on our customers and the organization as a whole.

Benefits

Discretionary annual bonus

25 days holiday up to 30 days

Pension scheme with matched contributions

2 paid days to give back

Enhanced maternity pay

4 weeks paid paternity leave

LinkedIn Learning access

Private Medical Insurance

Qualifications

• Experience in data analytics and reporting.
• Strong problem-solving and communication skills.

Responsibilities

• Provide analytical insights and performance reporting.
• Support customer improvement strategies and documentation.

Skills

Data Analysis

Problem Solving

Communication

Customer Centricity

Education

Bachelor's Degree

Tools

SQL

Power BI

Snowflake

Python

Job description

Join to apply for the Operations Analyst role at Vanquis

Join to apply for the Operations Analyst role at Vanquis

Location: Chatham, Bradford or Petersfield

Working Pattern: Our working style is hybrid, but we recognise the importance of collaborative working with our colleagues often 1 to 3 days per week in one of our offices.

Benefits: Discretionary annual bonus, 25 days holiday up to 30 days (depending on service), pension scheme with matched company contributions up to 10%, 2 paid days to ‘give back’, enhanced maternity pay (once successfully passing probation), 4 weeks paid paternity, LinkedIn Learning for all, Snoop Premium, Private Medical Insurance

Don’t hesitate to apply for a role even if you don’t meet all the criteria; your unique strengths and eagerness to learn can be just as valuable.

At Vanquis we are committed to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that diverse perspectives drive innovation and success. This role is not customer facing so is especially good for those requiring flexibility of working patterns.

About The Role

As an Operations Analyst you will be reporting into the Strategy Manager in Customer Operations Strategy. We are seeking a talented Analyst to join our dynamic team. This is a varied role working across diverse teams on making improvements to the services and experiences we offer our customers.

As a department we collaborate with cross-functional teams to analyse data, generate insights, propose and implement customer improvement solutions and support decision-making processes. Your work will be pivotal to the support of our customers and our strategic initiatives to help us achieve our goals. The role requires individuals who are exceptional problem-solvers, tactical thinkers, organised, and highly skilled communicators.

The role requires individuals who are innovative problem-solvers, tactical thinkers, solution focused, organised, customer centric and skilled communicators.

Key Responsibilities:

• Providing management with analytical insight, performance reporting, forecasting, and ensuring best practice in all projects and programmes. Develop and maintain dashboards and reports
• Participate and support in customer improvement strategies and projects by articulating and developing solutions to address varied customer scenarios
• Ensure all deployed strategies, solutions, and processes are adequately documented with appropriate controls, governance, and risks recorded
• Support data-driven decision-making across the organization

What will make you stand out?

• Proficiency in data analytics tools (e.g. SQL, Power BI, Snowflake, Python)
• Able to analyse complex problems and data to generate effective solutions for the business
• Customer-centric solutions architect
• Dynamic approach to problem-solving
• Ability to understand technical processes
• Ability to break down large problems and communicate them to a non-technical audience

Why Join Us:

• Flexible Working Hours: We understand the importance of work-life balance and offer flexible working arrangements.
• Career Development: We provide opportunities for continuous learning and professional growth, including mentorship programs and training sessions.
• Inclusive Culture: We are dedicated to creating an inclusive environment where everyone can thrive. Our diversity and inclusion initiatives ensure that all voices are heard and valued.

This is what our people say:

“It's been over 10 years since I joined Vanquis, and it has truly been an enriching experience. Currently, I am an Operations Analyst in the Customer Operations Strategy team. Before this, I spent eight years in the Fraud Department while balancing my job working part-time and looking after my children.

Transitioning to an analyst role over two years ago was a new and exciting challenge for me. Initially, the world of analysis and technical skills were unfamiliar, but within a few months, I was involved in various projects. This exposure was invaluable as a new starter. Throughout my career, I've held different positions, but I realized that the most satisfying aspect of each role was the analytical work. I love solving problems, digging into root causes, and developing creative solutions.

The Customer Operations Strategy team is fantastic, fostering a friendly, team-oriented environment that encourages a healthy work-life balance. Vanquis has provided numerous learning opportunities, including external courses like SAS certification and unlimited access to LinkedIn Learning. Additionally, they support my personal growth by offering paid time off to volunteer for charities and organizations of my choice.” - SM, Operations Analyst

“I started my career at Vanquis straight from sixth form in a telephony role in Customer Service, after 8 years and great dedication I have recently became a Strategy Assurance Lead Analyst. My journey has consisted of a number of roles, opening up opportunities within Process & Change and Remediation. This is a great company for building a career in analytics. There is a constant strive to learn and continuously improve, both personally and as a company, with the best support network and opportunities to progress.” – AC, Strategy Assurance Lead Analyst.

How to Apply: If you are passionate about data and excited to contribute to a diverse and innovative team, we would love to hear from you. Please submit your application, CV and a cover letter detailing your experience and why you are a great fit for this role.

The interview process:

• Initial Telephone interview to discuss the role and find out a bit about you.
• Up to 1 hour competency-based interview with the hiring team, including an assessment task.

Our average process takes up to 4 weeks, but we will always work around your availability. You will have the chance to speak to our recruitment team throughout the process.

As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check and employment references.

Your working life: If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance. A fear of losing your current working flexibility shouldn't hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible.

Why work for us?

We’re Vanquis Banking Group plc, an FTSE All Share company and a leading specialist bank, established in 1880. We lend responsibly, providing tailored products and services to 1.75 million UK customers through Vanquis, Moneybarn, and Snoop. Our purpose is simple: to deliver caring banking so our customers can make the most of life’s opportunities.

At Vanquis Banking Group we believe in looking after our colleagues, so we do our best to create a rewarding, engaging, and supportive work environment across our various divisions.

We let our colleagues know we appreciate their hard work by offering competitive salaries, benefits, and a Group wide recognition scheme. All colleagues are eligible to join a pension scheme, and, after six months’ service, you can join our 'Buy as you Earn' schemes.

We offer a range of training and development opportunities to help each of our colleagues maximise their potential, whatever their role. From your first day working with us, we’ll help you settle into your new role and are happy to talk to you about your career aspirations.

Equal Opportunity Statement

Here at Vanquis Banking Group, we embrace everyone’s unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, martial or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age – your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, it's our people that help us to fulfil the reason why we’re here in the first place: to help put people on a path to a better everyday life.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available to help. You can contact us at [e-mail]

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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