Commercial Performance Manager - Personal Loans

Lloyds Banking Group; England; Hybrid; GBP 59,000 - 67,000; Full time

Job summary

Join a dynamic team as a Commercial Performance Manager in the personal loans sector, where you will drive growth and profitability through innovative customer experiences. This role requires a highly analytical individual with strong commercial acumen to lead performance reviews and provide insights that shape strategic decisions. You'll work collaboratively with stakeholders to maximize performance and ensure the delivery of the Loans commercial plan. If you're passionate about data-driven decision-making and making a difference in the banking industry, this is the opportunity for you.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Share schemes including free shares

Discounted shopping benefits

30 days' holiday plus bank holidays

Wellbeing initiatives

Generous parental leave policies

Qualifications

• Highly numerical and data-driven individual with a focus on commercial performance.
• Experience in extracting insights from customer-level datasets.

Responsibilities

• Lead trading and pricing performance reviews with data analysis.
• Produce business and market forecasts for lending and P&L.

Skills

Commercial acumen

Analytical skills

Interpersonal skills

Strategic thinking

Critical thinking

Collaboration

Continuous improvement mindset

Tools

Data analysis tools

Reporting suites

Job description

Commercial Performance Manager - Personal Loans

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Commercial Performance Manager - Personal Loans

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Join to apply for the Commercial Performance Manager - Personal Loans role at Lloyds Banking Group

This range is provided by Lloyds Banking Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Lloyds Banking Group

JOB TITLE: Commercial Performance Manager - Personal Loans

SALARY: The salary banding is £59,850 - £66,500

LOCATION: Bristol, Cardiff, Chester, Edinburgh, Leeds, Manchester or Newport

HOURS: 35 hours, full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this opportunity

We support customers to achieve their aspirations with unsecured personal loans and help them understand their affordability through innovative customer experiences. We're a fun, dynamic and fast paced team who are at the forefront of leading the way for customers & colleagues in transforming & digitising the Retail Bank for Lloyds Banking Group.

We are the UK's number one provider of personal loans, with 24% stock market share and £11bn of customer balances. We have grown strongly in the last few years and have ambitious plans to continue balance sheet, market share, income and profit growth across the four-year operating plan.

This role is part of the Loans Demand Generation and Trading team which is responsible for the promotion, acquisition and reporting of personal loan customers across our four brands (Lloyds, Halifax, BoS and MBNA), through our own and third-party channels. Most of our lending is via our own digital channels.

The team has accountability for delivering the Loans commercial plan across a variety of financial performance indicators including gross new lending, market share, net interest income, banking margins, balance sheet, P&L, return on equity and more. The objective of this role is to ensure safe delivery of said plan, profitably, fairly and within risk appetite.

What will I be doing?

Leading Trading and Pricing performance reviews incorporating trading performance data, driver analysis, sensitivities of loans performance and implications; synthesised for engaged discussion at trading meetings

Constructing and conveying LBG performance, including accurate and timely Commercial Performance insights using reporting suites and exploratory dashboards to help identify commercial opportunities to drive growth and profitability, ensuring we hit our commercial targets

Analysing, reporting and explaining customer, competitor & market insights, covering market demand, flow/stock share/size, competitor propositions and pricing, and customer profiles and behaviour

Interpret the external market, identifying trends and competitors' strategies to understand why customers are leaving and help develop strategies to boost retention and engagement through optimisation activity to maintain a competitive edge

Producing business & market forecasts, including lending, P&L, balance sheet, market share and margin outlook; specifically owning and managing QxF process

Why Lloyds Banking Group

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

Commercial acumen: highly numerical, data-driven individual, responsible for maximising commercial performance, having a clear understanding of financial metrics and performance drivers

Analytically curious: being able to extract customer and performance insights from customer-level datasets and provide comprehensive analyses to help the team identify commercial opportunities and threats

Any experience of coding/programming languages would be highly beneficial/desirable

Outstanding interpersonal skills: Ability to communicate, present and influence senior leadership, simplifying complexity to be an effective storyteller on commercial performance

Strategic Thinking: Passionate about solving problems and finding innovative ways to bring data to life

Decisiveness: Make rigorous decisions swiftly, considering both short-term and long-term implications

Strong collaborator: Experience of working with a range of stakeholders across all levels, collaborating to achieve shared goals and objectives

Critical thinking: constantly challenging own and wider teams' assumptions to evaluate solutions and determine the best course of action for customers and shareholders

Continuous Improvement: Unafraid to challenge the status quo, have an intellectually curious outlook, where you seek to innovate and adapt quickly from setbacks

Extensive market knowledge and awareness: making recommendations from your insight to shape the Loans commercial agenda

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from underrepresented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide ranging benefits package, which includes:

A generous pension contribution of up to 15%

An annual performance related bonus

Share schemes including free shares

Benefits you can adapt to your lifestyle, such as discounted shopping

30 days' holiday, with bank holidays on top

A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance, Information Technology, and Product Management

• Industries

  Banking

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