Head of CRM and Analytics

Scripture Union Scotland; Glasgow; Hybrid; GBP 43,000 - 47,000; Full time

Benefits offered by this job

Generous pension contributions

Hybrid working

Other benefits

Job summary

Scripture Union Scotland is seeking a Head of CRM and Analytics to lead the strategic development and effective use of Microsoft Dynamics 365 CRM across the charity. You will ensure data integrity, enable insightful reporting, and support decision making across fundraising, finance and volunteering.

The role requires sustaining the CRM roadmap, managing suppliers and delivering system improvements. Hybrid working arrangement with Glasgow Office/Home, 37.5 hours per week, and a start date in

Qualifications

• Proven project management skills and a strong working knowledge of CRM systems, ideally Dynamics 365.
• Experience of managing suppliers and to build relationships across the organisation.
• Commitment to SU Scotland’s ethos and mission as part of the role.

Responsibilities

• Lead the ongoing development and effective use of Microsoft Dynamics 365 CRM (D365) across SU Scotland.
• Ensure the CRM supports organisational strategy, reporting, communication, data quality and compliance.
• Translate organisational needs into practical CRM improvements including dashboards, reports and business processes.
• Support colleagues and key user groups through training, guidance and user adoption activity.
• Work with external CRM, IT and related technical suppliers to deliver system improvements, integrations and support.
• Maintain confidence in the accuracy, reliability and responsible use of organisational data.
• Provide insight and analysis to support decision making across fundraising, finance, volunteering, digital and wider.

Skills

CRM systems

Project management

Supplier management

Dynamics 365

Stakeholder relationship building

Data analysis

Tools

Microsoft Dynamics 365

Job description

Head of CRM and Analytics

Salary: £43,442 - £47,119 per annum depending upon experience, plus generous employer pension contributions and other benefits.

Contract: Full time (37.5 hours per week); Permanent

Location: Hybrid: SU Scotland's Glasgow Office/Home

Start Date: Autumn 2026

Who we are:

Scripture Union Scotland is a national charity, with 140 staff and 2,500 volunteers. Our vision is to see every child and young person of Scotland exploring the Bible and responding to the significance of Jesus. At the heart of our current strategy is a focus on growing SU Scotland’s ministry, especially in priority communities and with priority schools andyoung people, removing barriers and partnering with local churches.

Purpose:

Reporting to the Chief Operating Officer, to lead SU Scotland’s strategic development, delivery and effective use of Microsoft Dynamics 365 CRM, ensuring that organisational processes, reporting, data analysis and insight inform ministry decision making, support training development, and strengthen strategic priorities.

Key responsibilities:

• Lead the ongoing development and effective use of Microsoft Dynamics 365 CRM (D365) across SU Scotland.
• Ensure the CRM supports organisational strategy, reporting, communication, data quality and compliance.
• Translate organisational needs into practical CRM improvements including dashboards, reports and business processes.
• Support colleagues and key user groups through training, guidance and user adoption activity.
• Work with external CRM, IT and related technical suppliers to deliver system improvements, integrations and support.
• Maintain confidence in the accuracy, reliability and responsible use of organisational data.
• Provide insight and analysis to support decision making across fundraising, finance, volunteering, digital and wider

Who we are looking for:

To achieve this, we want toidentifysomeonewith a vibrant Christian faithwho has a heart to use their IT skills and background to support SU Scotland's ministry.

The successful applicant should possess proven project management skills and a strong working knowledge of CRM systems, ideally Dynamics365. Experience of managing suppliers and to build relationships across the organisation is essential.

For this post, it is important that you are committed to SU Scotland’s ethos, working principles and vision and candemonstratethis through your commitment and motivation. It is also an Occupational Requirement (Equality Act - part 1, schedule 9), that the post-holder is a committed Christian.

Closing date: 4pm, 16 October 2026

Interview date: 26 October 2026

Scripture Union Scotland isan equitableemployer andoperatesa safeguarding policy.

Scottish Charity No. SC01122