CRM Support and Training Expert

Fynity; Stevenage; Hybrid; GBP 49,500 - 60,500; Full time

Benefits offered by this job

Annual company bonus (up to £2,500)

Pension (up to 14% combined contribution)

Overtime + Flexi leave (up to 15 extra days off)

Enhanced parental leave and family support benefits

Subsidised meals and free parking

Flexible hybrid working environment

Job summary

A leading technology firm seeks a CRM Support and Training Expert in Stevenage. This role involves delivering training on Microsoft Dynamics CRM, providing user support, and driving technology adoption. The ideal candidate has experience with CRM tools, strong communication skills, and is eligible for SC Clearance. The position offers up to £55,000, an annual bonus, a hybrid working model, and excellent benefits.

Qualifications

• Experience with Microsoft Dynamics or Salesforce CRM.
• Strong communication skills for interacting with all levels.
• Proven experience in training or change management.

Responsibilities

• Analyse training and support needs across departments.
• Design and deliver engaging CRM training.
• Provide hands-on user support during and after rollout.
• Measure adoption success and identify improvement areas.
• Translate business needs into actionable CRM enhancements.
• Collaborate with teams to resolve issues and drive adoption.
• Promote best practices and support continuous learning.

Skills

Experience with Microsoft Dynamics or Salesforce CRM

Strong communication skills

Experience delivering training or change management

Experience within a regulated industry

Education

Relevant degree (Business, IT, or related field)

Job description

CRM Support and Training Expert

Location: Stevenage (Hybrid – 3 days on-site, 2 days from home)

Salary: Up to £55,000 + bonus + excellent benefits

Are you passionate about helping teams embrace new technology and get the most out of their tools? Do you enjoy empowering people through training and delivering real change in how organisations work?

We’re working with a European leader in defence and technology, currently undergoing an exciting digital transformation. They’re looking for a CRM Support & Training Expert to play a key role in shaping how teams adopt and use their Microsoft Dynamics CRM.

This is your opportunity to be part of a collaborative, forward‑thinking environment where innovation, professional growth, and making an impact go hand‑in‑hand.

What You’ll Be Doing

• Analysing training and support needs across departments
• Designing and delivering engaging CRM training, both in‑person and online
• Providing hands‑on user support during and after rollout
• Measuring adoption success and identifying areas for improvement
• Translating business needs into actionable CRM enhancements
• Collaborating with technical teams, business leaders, and end users to resolve issues and drive adoption
• Promoting best practice and supporting a culture of continuous learning

What We’re Looking For

• Experience with Microsoft Dynamics or Salesforce CRM
• Strong communication skills – you’re confident working with people at all levels
• Proven experience delivering training or change management in a business or technical setting
• Ideally, experience within a regulated industry (e.g., defence, aerospace, engineering)
• A relevant degree (Business, IT, or related field)
• Eligible for SC Clearance (British citizen or dual UK national), this is essential!

What’s On Offer

• Annual company bonus (up to £2,500)
• Pension: Up to 14% combined contribution
• Overtime + Flexi leave: Earn up to 15 extra days off
• Enhanced parental leave and family support benefits
• Fantastic site facilities: subsidised meals, free parking, and more
• Flexible, hybrid working environment – balance your work and home life

About the Company

You’ll be joining one of Europe’s most respected defence organisations, proud to support the armed forces and national security. With a culture built on innovation, inclusion, and collaboration, they offer an environment where you can make a meaningful impact while growing your career.

Ready to Make a Difference?

If you’re ready to help shape how people connect with technology and drive CRM success across a world‑class organisation – apply today!