Clubhouse Operations Leader & Member Experience

clubrugby; Greater London; On-site; Confidential; Full time

Job summary

clubrugby is seeking a Head of Clubhouse Operations for The Parklangley Club in Greater London. This pivotal role focuses on elevating member experiences, leading hospitality teams, and driving commercial success. Candidates should have a strong background in operational leadership, a passion for customer service, and the ability to foster a welcoming atmosphere.

The position involves supervising all member-facing areas and overseeing events while working closely with various teams within the club to enhance overall performance. Join a vibrant community committed to excellence in hospitality.

Qualifications

• Experience leading hospitality, leisure, clubhouse or front‑of‑house operations.
• Strong leadership skills with ability to motivate and develop teams.
• Flexibility to work evenings and weekends.

Responsibilities

• Lead day-to-day operation of member-facing areas.
• Oversee clubhouse events and member functions.
• Monitor budgets, margins and operational performance.

Skills

Leadership skills

Budget management

Customer experience

Hospitality operations

Organizational skills

Job description

clubrugby is seeking a Head of Clubhouse Operations for The Parklangley Club in Greater London. This pivotal role focuses on elevating member experiences, leading hospitality teams, and driving commercial success. Candidates should have a strong background in operational leadership, a passion for customer service, and the ability to foster a welcoming atmosphere.

The position involves supervising all member-facing areas and overseeing events while working closely with various teams within the club to enhance overall performance. Join a vibrant community committed to excellence in hospitality.