Head of Clinical Operations & Patient Experience

Montu UK; Greater London; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday + bank holidays

5% matched pension

Enhanced maternity & paternity leave

Cycle-to-work scheme

Development opportunities

Supportive work environment

Job summary

Montu UK is seeking a Senior Operations Lead to drive operational execution across clinic and pharmacy operations and patient experience. You will lead a high-performing team, own KPIs, and support onboarding and training while ensuring regulatory compliance and data protection standards.

The role emphasizes a patient-first culture and cross-functional collaboration to ensure a smooth end-to-end experience for patients.

Qualifications

• Minimum of 5 years of leadership experience in relevant industries and environments.
• Strong understanding of working in a highly regulated environment.
• Analytical and commercial mindset with data-driven decision-making.

Responsibilities

• Lead a high performing operations team to deliver clinical services and support functions.
• Own operational KPIs including capacity planning and productivity.
• Monitor workflows and performance metrics to meet service levels.
• Identify process improvements and contribute to policies, procedures and training materials.

Skills

Leadership

Data analysis

Regulatory compliance

People management

Job description

Montu UK is seeking a Senior Operations Lead to drive operational execution across clinic and pharmacy operations and patient experience. You will lead a high-performing team, own KPIs, and support onboarding and training while ensuring regulatory compliance and data protection standards.

The role emphasizes a patient-first culture and cross-functional collaboration to ensure a smooth end-to-end experience for patients.