Patient-Focused Prescription Support Specialist

Montu UK; Camden Town; On-site; GBP 26,000 - 38,000; Full time

Job summary

Montu UK is seeking a Prescription Support Coordinator to help review and process prescription requests, ensuring accuracy and timely handling in line with SOPs. You will liaise with patients to discuss quantities, update records, and escalate when clinical input is required, all while maintaining GDPR-compliant data handling.

The role focuses on accuracy, organisation and customer‑facing professionalism in a fast‑paced environment, with opportunities to support clinical and operational teams

Qualifications

• Previous experience in administration, data entry, customer support or another process‑driven role where accuracy is essential.
• Excellent attention to detail and the ability to maintain concentration when completing repetitive, high‑volume tasks.
• Strong organisational skills with the ability to prioritise workloads and meet deadlines.
• A practical, solutions‑focused approach with the confidence to recognise when an issue needs escalating.
• Excellent written and verbal communication skills, with a friendly and professional approach to patient interactions.

Responsibilities

• Reviewing and processing a high volume of prescription requests, ensuring accuracy and adherence to established procedures.
• Contacting patients by telephone, email or messaging platforms to discuss alternative prescription quantities and accurately record their preferences.
• Maintaining accurate and up-to-date patient records across internal systems.
• Identifying discrepancies, unusual requests or queries requiring clinical input and escalating these to the appropriate pharmacist or prescriber.
• Working closely with clinical and operational colleagues to ensure prescription requests progress efficiently.
• Monitoring outstanding requests and following up where necessary to minimise delays to patient care.
• Following standard operating procedures (SOPs) and identifying opportunities to improve existing processes.
• Handling sensitive patient information confidentially and in accordance with GDPR.
• Delivering clear, professional and compassionate communication to patients.
• Working towards daily and weekly productivity and accuracy targets while maintaining high standards of quality.

Skills

Attention to detail

Data entry

Communication skills

Organisation

Customer focus

Tools

CRM systems

Job description

Montu UK is seeking a Prescription Support Coordinator to help review and process prescription requests, ensuring accuracy and timely handling in line with SOPs. You will liaise with patients to discuss quantities, update records, and escalate when clinical input is required, all while maintaining GDPR-compliant data handling.

The role focuses on accuracy, organisation and customer‑facing professionalism in a fast‑paced environment, with opportunities to support clinical and operational teams