Senior Operations Lead

Montu UK; Greater London; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday + bank holidays

5% matched pension

Enhanced maternity & paternity leave

Cycle-to-work scheme

Development opportunities

Supportive work environment

Job summary

Montu UK is seeking a Senior Operations Lead to drive operational execution across clinic and pharmacy operations and patient experience. You will lead a high-performing team, own KPIs, and support onboarding and training while ensuring regulatory compliance and data protection standards.

The role emphasizes a patient-first culture and cross-functional collaboration to ensure a smooth end-to-end experience for patients.

Qualifications

• Minimum of 5 years of leadership experience in relevant industries and environments.
• Strong understanding of working in a highly regulated environment.
• Analytical and commercial mindset with data-driven decision-making.

Responsibilities

• Lead a high performing operations team to deliver clinical services and support functions.
• Own operational KPIs including capacity planning and productivity.
• Monitor workflows and performance metrics to meet service levels.
• Identify process improvements and contribute to policies, procedures and training materials.

Skills

Leadership

Data analysis

Regulatory compliance

People management

Job description

About the role:

The Senior Operations Lead is responsible for driving operational execution across various business areas at Montu UK including clinic operations, pharmacy operations and patient experience. This role combines leadership, operational oversight, and hands–on support to ensure operational performance across clinical and non-clinical services is met.

Key Responsibilities & Accountabilities:

Leadership

Lead a high performing operations team to deliver clinical services and operational support functions. Own operational KPIs including capacity planning and productivity. Act as a point of escalation for clinicians and other operational teams across the business. Monitor daily workflows and performance metrics, ensuring service levels and response times are met. Conduct regular team meetings, performance reviews, and provide coaching and development opportunities.

Operational Management

Identify process improvements and contribute to the development of policies, procedures, and training materials. Support hiring, onboarding, and training of new team members. Ensure compliance with all regulatory requirements, including patient confidentiality and data protection standards.

Patient Experience and Pharmacy Support:

Champion a patient-first culture, ensuring operational decisions enhance service quality and retention. Work across patient support and Pharmacy team colleagues to ensure an end to end smooth experience for patients is delivered.

Role Requirements:

Minimum of 5 years of leadership experience in relevant industries and environments,Good understanding of working in a highly regulated environment. Highly analytical and commercial mindset with the ability to leverage data to drive decision-making. Self starter and target oriented, with the ability to work in a fast paced environment.

What we offer:

• Competitive salary25 days holiday + bank holidays (increasing to 27 then 30 days after 1 & 2 years of service)5% matched pensionEnhanced Maternity & Paternity LeaveCycle-to-work schemeOpportunities for development and growthA dynamic and supportive work environment

About Montu

Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM). We are committed to transforming lives by improving access to safe, effective treatments and offering an exceptional standard of care. Our dynamic and supportive work environment is the perfect place for you to grow professionally while making a meaningful impact on patients’ lives.

Compensation Range:

£50K - £60K