Patient Prescription Operations Specialist

Montu UK; Winnersh; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

5% matched pension contribution

Enhanced maternity/paternity pay

Cycle-to-work scheme

Professional development and career

Collaborative and supportive work env.

Job summary

Montu UK is seeking a Prescription Administrator to join our Operations team at Winnersh Triangle. In this busy role you will support patients, clinicians and pharmacy teams, ensuring prescriptions are managed accurately and efficiently throughout the patient journey.

You will maintain electronic patient records, respond to enquiries by phone and email, coordinate with internal and external teams, and keep patients informed about changes to their prescriptions.

Qualifications

• At least two years in an administrative, customer service or operational role.
• Experience in healthcare or regulated environments is advantageous.
• Excellent attention to detail and accurate records management.
• Strong communication and professional telephone manner.
• Confidentiality and compliance with procedures are essential.
• Proactive, adaptable and able to work independently or in a team.

Responsibilities

• Respond to patient enquiries via telephone and email with a friendly, professional service.
• Maintain accurate electronic patient records and prescription information.
• Coordinate with pharmacy and clinical teams to ensure timely prescription processing.
• Inform patients of changes or updates to their prescriptions.
• Liaise with external pharmacy partners to ensure correct receipt, dispensing and delivery.
• Support clinicians with day-to-day operational queries and onboarding activities.
• Record and escalate patient feedback, complaints, incidents and significant events.
• Collaborate with Governance and Product/Technology teams to address issues.
• Identify opportunities to improve processes and overall service.
• Maintain compliance with SOPs and mandatory training; attend required meetings.
• Offer flexibility to support shift-based working when required.

Skills

Administrative experience

Attention to detail

Healthcare environment experience

Communication skills

IT skills

Organizational skills

Confidentiality/compliance

Tools

Electronic health records systems

Job description

Montu UK is seeking a Prescription Administrator to join our Operations team at Winnersh Triangle. In this busy role you will support patients, clinicians and pharmacy teams, ensuring prescriptions are managed accurately and efficiently throughout the patient journey.

You will maintain electronic patient records, respond to enquiries by phone and email, coordinate with internal and external teams, and keep patients informed about changes to their prescriptions.