Customer Service Team Lead

Named Later; Manchester; Híbrido; GBP 35.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days holiday

Option to buy extra days

Descripción de la vacante

Named Later is recruiting a Customer Service Team Leader for a UK-leading technology business focused on sustainability and social impact. You will lead a five-person team, act as the escalation point for complex client issues, and drive root-cause fixes while collaborating with other departments to ensure seamless customer journeys.

The role requires a hands-on leader with CRM experience, excellent communication, and a passion for coaching.

Formación

• Experience managing or supervising a customer service, service delivery or operational support team.
• A passion for coaching and developing talent.
• Excellent communication, and a confident, professional manner.
• Comfortable and consistent in working with a CRM.
• Knowledge or experience of logistics, IT hardware, security and compliance would be a bonus.

Responsabilidades

• Leading and developing a customer service team of five.
• Being the escalation point for complex client issues, and seeing them through to resolution.
• Getting to the root of recurring problems and fixing them for good.
• Working closely with other internal departments to keep every client’s journey smooth.

Conocimientos

Team leadership

Coaching

Communication

CRM experience

IT hardware knowledge

Descripción del empleo

Named Later is recruiting a Customer Service Team Leader for a UK-leading technology business that puts sustainability and social impact at the heart of what it does. They look after IT hardware and software for public and private sector clients, from supply through to secure disposal. They’ve recently launched a dedicated Customer Success function in order to become much more proactive in. This is a hands-on leadership role at the heart of that change.

What you’ll be doing...

• Leading and developing a customer service team of five.
• Being the escalation point for complex client issues, and seeing them through to resolution.
• Getting to the root of recurring problems and fixing them for good.
• Working closely with other internal departments to keep every client’s journey smooth.

About you...

• Experience managing or supervising a customer service, service delivery or operational support team.
• A passion for coaching and developing talent.
• Excellent communication, and a confident, professional manner.
• Comfortable and consistent in working with a CRM.
• Knowledge or experience of logistics, IT hardware, security and compliance would all be a bonus!

Why it’s worth a conversation...

• A job where your work has a measurable environmental and social impact.
• The chance to shape standards, training and processes in a function that’s receiving lots of investment and internal attention..
• Varied work with enterprise and public sector clients, and clear scope for progression.
• A growing business with a strong reputation.

The practical bits...

• Location: North Manchester with free car parking and access via bus & Metrolink.
• Working pattern: Hybrid, typically three days per week on-site.
• Package: £35,000 to £40,000 basic salary, 25 days holiday with options to buy additional days.
• Interview process: Phone call → on-site meeting with the hiring team.