Customer Success Manager

Maxwell Bond; London; Hybrid; GBP 60,000 - 70,000; Full time

Benefits offered by this job

Private Medical Insurance

Health Cash Plan

Bike2Work Scheme

Life Assurance

Retirement Plan – 6% employer contribution

Job summary

A growing SaaS business is seeking a Customer Success Manager to oversee a portfolio of enterprise and mid-market accounts in a hybrid capacity from London. This role emphasizes account retention and growth through upsell and cross-sell opportunities, requiring 5+ years of related experience and strong commercial acumen. The position offers a competitive salary and benefits including private medical insurance and retirement plans.

Qualifications

• 5+ years’ experience in Customer Success, Account Management or related roles.
• Proven track record managing accounts with significant ARR (c.£400k+).
• Comfortable working with enterprise-level stakeholders.

Responsibilities

• Manage a portfolio of accounts across Europe, focusing on retention and growth.
• Act as a trusted advisor to enterprise clients.
• Identify and execute upsell and cross-sell opportunities.

Skills

Customer Success

Account Management

SaaS experience

Commercial acumen

Stakeholder engagement

Job description

Overview

This is a Customer Success Manager role for a growing SaaS business in the financial technology space. The role manages a portfolio of enterprise and mid-market accounts across Europe, with responsibility for renewals/retention as well as growth through upsell and cross-sell opportunities. Location: Hybrid, London.

Base pay range

This range is provided by Maxwell Bond. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

What We’re Looking For

• 5+ years’ experience in Customer Success, Account Management or related roles.
• Proven track record managing accounts with significant ARR (c.£400k+).
• SaaS experience essential; exposure to financial SaaS or fintech strongly preferred.
• Confident, proactive, and organised, with the ability to operate in an agile business (not suited to large corporate backgrounds).
• Strong commercial acumen – able to spot, negotiate, and deliver upsell and cross-sell opportunities.
• Curious and hungry to learn quickly across a multi-product environment.
• Comfortable working with enterprise-level stakeholders and building long-term client partnerships.
• Private Medical Insurance
• Health Cash Plan
• Bike2Work Scheme
• Life Assurance
• Retirement Plan – 6% employer contribution

Key Responsibilities

• Manage a portfolio of accounts across Europe, with responsibility for retention, renewals, and growth.
• Act as a trusted advisor to enterprise clients, developing a deep understanding of their needs and objectives.
• Identify and execute upsell and cross-sell opportunities across 5–6 product lines.
• Own all commercial aspects of your accounts, including renewal negotiations and expansion strategy.
• Work closely with internal teams to ensure seamless client experience and maximise value delivery.
• Maintain accurate records in the CRM, keeping processes organised and up to date.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Sales and Customer Service
• Industries: Financial Services and Software Development

Referrals increase your chances of interviewing at Maxwell Bond by 2x.

London, England, United Kingdom