Head of Support

Oho Group Ltd; United Kingdom; Remote; GBP 90,000 - 140,000; Full time

Job summary

A high-growth technology business in the fuel and energy sector is looking for a Head of Support to lead and develop a remote team, set the vision and strategy, and drive improvements in customer satisfaction. This role offers an opportunity to shape the support function and make a real impact without being constrained by legacy processes.

Qualifications

• Proven support leader with experience scaling teams.
• Comfortable setting strategy and executing tasks.
• Natural coach who brings out the best in people.
• Excellent coaching and people development skills.

Responsibilities

• Setting the vision and strategy for a growing support function.
• Leading and developing a high-performing, fully remote team.
• Championing new tools and processes to improve customer satisfaction.
• Champion new tools and smarter ways of working.
• Represent the customer voice to influence across the business.

Skills

Leadership

Data-driven decision making

Customer experience focus

Coaching

Experience in fast-moving environments

Job description

Overview

Head of Support | Fully Remote (UK)

We’re working with a high-growth technology business in the fuel & energy sector that’s scaling fast — and they’re looking for a Head of Support to take their customer support function to the next level. This isn’t about “keeping the lights on.” It’s about building a support organisation that scales, inspires, and delivers a world-class experience to customers who rely on this technology every single day.

What you’ll be doing

• Setting the vision and strategy for a growing support function
• Leading and developing a high-performing, fully remote team
• Driving improvements in speed, quality, and customer satisfaction
• Championing new tools, processes, and smarter ways of working
• Acting as the customer voice across the business, influencing change

What we’re looking for

• A proven support leader with experience scaling teams in fast-moving environments
• Someone equally comfortable setting strategy and rolling up their sleeves
• Data-driven and commercially minded, with a focus on measurable outcomes
• A natural coach who brings out the best in people
• Above all, someone who is passionate about delivering an exceptional customer experience
• Someone who has experience and is comfortable conducting 2nd line support duties when needed

Why this role?

You’ll join a company that’s scaling quickly, has strong investment, and is already making a huge impact in its space. This is your chance to shape a function, own the strategy, and make a real difference — without being held back by legacy processes or endless red tape.

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT System Custom Software Development