Head of Client Services

TN United Kingdom; England; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is on the lookout for a dynamic Head of Client Services to lead their team in North West England. This pivotal role involves managing client portfolios, ensuring exceptional service delivery, and driving team performance in a fast-paced environment. The ideal candidate will possess a wealth of experience in client management, a deep understanding of printing technologies, and the ability to foster strong relationships with clients. If you thrive under pressure and are passionate about delivering results, this is the opportunity for you!

Qualifications

• Experience in client/customer management at senior levels.
• Deep knowledge of printing technologies and campaign-led marketing.

Responsibilities

• Manage account managers and ensure service delivery.
• Oversee documentation and maintain client communication.
• Identify opportunities for service improvement.

Skills

Client Management

Leadership

Communication Skills

Process Improvement

Interpersonal Skills

Attention to Detail

Multitasking

Tools

Microsoft Office

Management Information Systems

Job description

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Head of Client Services, North West England

Job Description:

Position:

Head of Client Services

Salary:

Highly Competitive Package

Location:

North West England

Reference:

J6735

Contact:

Telephone: [phone]

Posted:

05.05.2025

Expiry Date:

19.06.2025

Description:

This position has now been filled, but is retained on our website due to ongoing similar vacancies. We also handle confidential positions not advertised publicly. To be considered, please email your CV as a Word document, specifying your sector expertise, to our dedicated contacts. Our divisional heads will then forward your CV to the relevant specialist consultant who handles your sector, such as packaging, print management, etc., with over 30 categories available. If your skills match current or upcoming vacancies, a consultant will contact you.

We are seeking an outstanding candidate, respected as a leader and motivator, to head our client services team at a leading printing company. The role involves managing a team that works with esteemed clients on time-sensitive campaigns. Flexibility, resilience under pressure, and multitasking abilities are essential.

Your responsibilities include:

• Managing account managers and their client portfolios to ensure value-added service delivery.
• Overseeing support tasks such as issue resolution and invoicing.
• Ensuring timely and compliant documentation, including estimates, work instructions, approvals, and invoices.
• Participating in production and pre-production meetings.
• Maintaining regular communication with clients regarding project progress.
• Monitoring client performance, trends, and satisfaction levels.
• Escalating issues for resolution and managing client satisfaction surveys and review meetings.
• Supporting sales efforts, including tenders and contract negotiations.
• Producing monthly reports on department performance.
• Identifying opportunities for service improvement and revenue growth within existing clients.

Candidate requirements:

• Experience in client/customer management at senior and operational levels.
• Deep knowledge of data, lithographic printing, finishing, digital, and laser technologies.
• Understanding of campaign-led marketing communications.
• Ability to handle ambiguity and work effectively with stakeholders at all levels.
• Knowledge of invoicing procedures within 48 hours of job completion.
• Skills in process improvement, compliance, and safeguarding.
• Proven leadership in managing teams, recruitment, and development.
• Excellent communication, interpersonal, and team collaboration skills.
• Attention to detail and methodical work approach.
• Proficiency with Management Information Systems, Microsoft Office, and Outlook.