Head of Client Services

MRJ Recruitment; Huddersfield; Hybrid; GBP 50,000; Full time

Job summary

An established industry player is seeking a confident Head of Client Services to lead client relationships in a fast-growing B2B business. This role involves mentoring a small team, managing key accounts, and driving strategic initiatives. With a collaborative culture and a focus on client satisfaction, the company offers a flexible working environment, requiring office presence three days a week. If you are proactive and passionate about building relationships while leading a team, this is an exciting opportunity to make a real impact in a dynamic setting.

Qualifications

• Strong background in a digital agency or digital-first environment.
• Experience managing or mentoring others and being the person people turn to.

Responsibilities

• Handle everything from commercial conversations to campaign rollouts.
• Mentor a team of junior client execs while managing big-brand clients.

Skills

Client Relationship Management

Negotiation Skills

Leadership

Digital Agency Experience

Strategic Thinking

Job description

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We’re on the lookout for a confident, experienced client leader to step into a Head of Client Services role at a fast-growing b2b business looking to take things to the next level in 2025.

The company? A major player their space, known for partnering with household-name brands to deliver standout digital experiences. They’re scaling quickly and need someone who can help elevate client relationships, mentor a growing team, and bring a warm, strategic presence to the office 3 days a week.

An already developed brand with key relationships already established, we’re looking for someone who’s been in the mix within a digital agency or similar environment. Someone who gets what it takes to manage big-brand clients, negotiate with confidence, and bring structure and energy to a small but ambitious team.

Why it’s a brilliant role:

• You’ll be the go-to for some of their biggest clients, handling everything from commercial conversations to campaign rollouts.
• There’s a team of two junior client execs who’ll benefit massively from someone experienced (this isn’t just a delivery role; it’s about leadership and growth)
• They’ve built up a great culture that is collaborative, down-to-earth, and driven. The right fit is someone who’s confident but warm, commercially sharp but always people-first.
• Office presence is key but with flexibility built in. Our client works 3 days a week in a Huddersfield office with the team, building relationships, sharing knowledge, and staying close to clients.

What they’re hoping for:

• Strong background in a digital agency or digital-first environment.
• You’ve led on client accounts, dealt with negotiations, and built relationships at a senior level.
• Experience managing or mentoring others and being the person people turn to.
• You’re proactive, personable, and able to balance being a strategic thinker with rolling up your sleeves when needed.
• £50k is the ballpark, depending on experience

If you're a natural relationship builder who’s ready to step into a leadership role where you can make a real impact, let’s chat. This one’s moving quickly - we’re prioritising local candidates who can hit the ground running and help shape the future of the team.

Get in touch if you think this might be you!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Internet Marketplace Platforms, Information Services, and Software Development

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