Client Services Consultant

Magnit; United Kingdom; Remote; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Client Services Consultant, where you’ll play a vital role in delivering exceptional MSP services to renowned brands. This role offers a unique opportunity to work from home while collaborating with cross-functional teams and vendors to ensure smooth service delivery. With a focus on enhancing operational efficiency and maintaining high-quality client service, you will be instrumental in shaping the future of work. If you’re a self-motivated individual with a passion for customer service and critical thinking, this is the perfect chance to make a significant impact in a high-growth environment.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Retirement Plans

Discounts for Tickets and Travel

Corporate Volunteering

Charitable Giving Participation

Qualifications

• 3+ years of experience in staffing operations or HR/recruiting.
• Strong communication skills to connect across all levels.

Responsibilities

• Deliver Magnit’s services and manage client relationships.
• Resolve issues related to workers and staffing agencies promptly.
• Maintain high-quality client service and daily operations.

Skills

Customer Service

Critical Thinking

Communication Skills

Education

Bachelor’s Degree

Job description

Magnit is the future of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.

About the Role

The Client Services Consultant (CSC) is responsible for the efficient delivery of Magnit’s MSP services to our clients. Located in the UK (working from home), this position will work closely with vendors, client hiring managers, and Magnit’s cross-functional teams, utilizing our award-winning software, e-tips, to ensure smooth service delivery.

What You Will Do

• Deliver Magnit’s services on a day-to-day basis.
• Facilitate the fulfillment of temporary requisitions through Magnit’s systems (e-tips) and manage relationships with staffing desk suppliers and managers.
• Meet proactively with hiring managers to qualify requisitions and communicate relevant information to approved suppliers to support their success.
• Resolve issues related to workers, managers, and staffing agencies promptly and follow through until resolution.
• Maintain high-quality client service and daily operations, focusing on meeting contractual deliverables as outlined in the Scope of Work.
• Depending on team size, responsibilities may be limited to one product (payroll, compliance, or staffing desk) or may span multiple product lines.
• Maintain and update Standard Operating Procedures (SOP) for daily procedures to ensure efficient operations.
• Implement new processes or improve existing ones to enhance efficiency.

What You Will Need

• A customer-oriented, self-motivated critical thinker with a positive, “Can-Do” attitude!
• Bachelor’s degree is preferred.
• At least 3 years of experience in staffing operations, HR/recruiting, MSP, or customer service is preferred.
• Strong communication skills, capable of effectively connecting across all organizational levels.

What Magnit will Offer You

• An innovative, high-growth environment where you can make a significant impact by helping transform the world’s largest companies.
• Opportunities for growth and development, supporting your potential and individual career paths.
• A competitive benefits package including medical, dental, vision coverage, retirement plans, and discounts for tickets, travel, merchandise, and more.
• Participation in charitable giving and corporate volunteering, with matching employee contributions to charities.

If this role isn’t for you

Stay in touch for future opportunities. For a complete list of open positions, please visit our careers page.

We celebrate diversity and inclusion, striving to maintain a positive, enriching work environment for all employees.