Head of Client Experience & Service Excellence

Talon Outdoor; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Talon Outdoor is seeking a Head of Client Experience to define and elevate our client service standards across our portfolio. The role leads the Client Experience function, partnering with Heads of Client and Business Directors to shape strategy and ensure consistently exceptional client engagement.

Reporting to the Chief Client Officer and sitting on the Extended Leadership Team, you will drive service excellence, build trusted relationships with major clients and agencies, and champion a

Qualifications

• Proven track record leading client experience at scale.
• Strong relationships with senior client and agency stakeholders.
• Experience shaping servicing standards and strategic client programmes.

Responsibilities

• Define vision, standards and frameworks for client experience.
• Lead Client Experience function and develop talent.
• Collaborate with ELT to drive growth and retention.

Skills

Client relationship management

Strategic leadership

OOH/agency experience

Stakeholder engagement

Job description

Talon Outdoor is seeking a Head of Client Experience to define and elevate our client service standards across our portfolio. The role leads the Client Experience function, partnering with Heads of Client and Business Directors to shape strategy and ensure consistently exceptional client engagement.

Reporting to the Chief Client Officer and sitting on the Extended Leadership Team, you will drive service excellence, build trusted relationships with major clients and agencies, and champion a