Head of Client

Talon; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A dynamic OOH media company is seeking a Head of Client to lead and enhance service across UK agencies and clients. The successful candidate will manage a defined portfolio, develop strong stakeholder relationships, and advocate for tailored client engagement strategies. Experience at a senior level and proven relationship management in the media sector are essential. This role focuses on delivering high standards of service, fostering collaboration, and driving business outcomes, all while embodying the company's values of being bold, human, and smart.

Qualifications

• Experience operating at a senior level, such as Business Director or Head of Client.
• Demonstrated ability to influence senior client and agency stakeholders.
• Evidence of managing a portfolio with commercial acumen.

Responsibilities

• Own a portfolio of agencies and clients, acting as the senior point of contact.
• Build trusted relationships with senior stakeholders.
• Champion a client-centric and collaborative approach across teams.
• Lead and develop Business Directors and wider teams.

Skills

Commercial awareness

Client-centric relationship building

Negotiation

Organizational planning

Leadership

Job description

At Talon, our mission is to unlock the full potential of out of home, making it more effective, creative, measurable and sustainable than ever.

We’re passionate about OOH and are on a mission to drive the growth of this sector within the media industry. In just over a decade, our desire to offer intelligent, creative, technology‑led OOH solutions and a full‑service OOH offering saw us grow into a team of over 450+ people located in key cities across the globe. In that time, we have been awarded for our approach to our people, our clients and our industry. We hire the finest talent to help us unlock the full potential of the Out of Home (OOH) environment for our clients; and pride ourselves on the individuals who represent our business.

THE ROLE_

The Head of Client will hold overall responsibility for ensuring a high standard of service across a portfolio of UK agencies and clients. Working with cross‑functional teams, they will help establish a consistent and client‑centric approach, and will lead on key initiatives where appropriate.

The role includes building and maintaining strong relationships with senior stakeholders and supporting the adoption of Talon’s solutions and platforms as part of broader strategic partnerships. The Head of Client will collaborate closely with Business Directors to develop tailored engagement plans aligned to our client and agency strategy, and will coach the wider team to deliver best‑in‑class service and outcomes.

This position has a strong relationship focus, ensuring our agencies and clients continue to value Talon’s contribution and that trusted partnerships can enable future growth and new opportunities.

A DAY IN THE LIFE_

• Own a defined portfolio of agencies and clients and act as senior point of contact for key relationships
• Build trusted relationships with senior stakeholders and represent Talon with credibility and professionalism
• Champion a client‑centric, collaborative approach across all teams
• Lead, support and develop Business Directors and wider teams to deliver high standards of service and performance
• Advocate for Talon’s full range of capabilities and support portfolio growth and diversified revenue opportunities
• Overall responsibility for the commercial health of the portfolio, including forecasting, planning and reporting in partnership with the Chief Client Officer
• Ensure effective issue resolution and accountability for service delivery across teams
• Oversee the delivery of competitive insights, market updates and post‑campaign analysis
• Identify new opportunities and contribute to strategic business initiatives and projects
• Negotiate confidently at senior levels when required
• Role model Talon’s values and behaviours, helping shape a positive culture and standard of

WHAT WE'RE LOOKING FOR_

• Commercially aware, strategic capability, negotiation, independent decision‑maker, accountable for outcomes
• Client‑centric, relationship building, people management, collaborative team member, recruitment
• Strategically minded, organisational planning, commercially numerate

AS WELL AS

• Experience operating at Business Director, Head of Client or equivalent senior level
• Proven ability to manage and influence senior client and agency stakeholders
• Demonstrable commercial acumen and portfolio management
• Experience leading cross‑functional initiatives and driving business outcomes
• Significant experience within Out of Home, media owner and/or agency environments
• Track record of leading, developing and motivating high‑performing teams
• Evidence of proactive contribution beyond core responsibilitiesEstablished and credible relationships across key agencies, clients and media owners

WHY US_

“The best thing about working at Talon is the space, time and expertise I’ve been given over the years to grow and develop my skills.” Client Director at Talon

OUR VALUES AND HOW WE WORK TOGETHER_

WE ARE BOLD_

As industry provocateurs and pioneers, we respectfully challenge the status quo, take pride in our people, big ideas and partnerships.

• We challenge respectfully
• We lead the way

WE ARE HUMAN_

We are a diverse collective of changemakers who value respect, fairness, and integrity and expect the same in return.

• We value collaboration and togetherness
• We are empathetic

WE ARE SMART_

Our trailblazing spirit and learning‑centric culture ensures our knowledge provides maximum value to each other and our clients.

• We grow and learn
• We are trusted
• We are mission possible

Talon is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where all individuals can thrive. We seek to employ and develop a workforce representative of the markets that we serve and brands that we represent.