Head of Business

Vindis Group; Cambridge; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Paid Birthday Leave

Employee Car Scheme

Family Friendly policies

Enhanced Sick Pay

24/7 Employee Assistance Programme

Life Assurance

Job summary

Vindis Group is seeking a Head of Business to join its Management Team. The role oversees strategic and commercial leadership across two sites, driving revenue, profitability, and customer growth within the automotive aftersales and service network.

Key duties include delivering the business plan, budgeting, forecasting, and ensuring cost control while maintaining high customer experience and operational standards.

Qualifications

• Deliver the overall business plan and achieve financial, operational, and customer targets.
• Drive revenue growth, profitability, and market share across services and aftermarket.
• Provide leadership across main service centre and Authorised Repairer operation.

Responsibilities

• Provide leadership and direction across both the main service centre and Authorised Repairer operation.
• Ensure workshop utilisation, technician productivity, and labour sales are maximised.
• Drive best practice in service, parts, workshop, and customer-facing operations.
• Monitor and improve key metrics, implementing action plans when targets are missed.
• Ensure capacity planning and resource allocation across sites, with succession planning.

Job description

As a Head of Business, you will be an integral member of the Management Team. Your key responsibilities will include, Strategic & Commercial Leadership

• Deliver the overall business plan, ensuring both sites achieve agreed financial, operational, and customer performance targets.
• Identify and execute opportunities to increase revenue, profitability, customer retention, and market share.
• Drive sustainable growth across labour sales, parts turnover, service plans, retail maintenance, MOT activity, and value-added aftersales products.
• Develop annual budgets, forecasts, and operational strategies to maximise performance and return on investment.
• Maintain a strong focus on cost control whilst protecting customer experience and operational standards.

Operational Management

• Provide leadership and direction across both the main service centre and Authorised Repairer operation.
• Ensure workshop utilisation, technician productivity, efficiency, and labour sales are maximised.
• Drive best practice in service, parts, workshop, and customer-facing operations.
• Monitor and improve key operational metrics, implementing action plans where performance falls below target.
• Ensure effective capacity planning, resource allocation, and succession planning across both sites. Previous experience in a Head of Business role (or equivalent) within the automotive industry; extensive experience in aftersales is preferrable.
• Excellent communication skills and the ability to effectively build relationships
• Demonstrable success in achieving team and departmental targets
• Strong organisational skills with the ability to efficiently meet deadlines, whilst maintaining attention to detail
• Full UK driving licence, Previous experience working within a franchised automotive dealership or with a Volkswagen Audi Group Brand As part of a team of approximately 700 colleagues at the Vindis Group, you will contribute to a business that places customer excellence, operational standards and employee development at the heart of its strategy. We are proud of our heritage and ambitious about our future; our continued success is built upon a High Performance Culture that values professionalism, accountability and collaboration. Celebrate You - Take your birthday off with Paid Birthday Leave - On us!
• Drive Our Brand - Enjoy our Employee Car Scheme after a qualifying period, with no deposit required. Experience the joy of driving our brand products at remarkable prices.
• Family First - Benefit from our Family Friendly policies, including enhanced Maternity and Paternity packages.
• Stay Healthy - Our enhanced Sick Pay ensures you're taken care of when you need it most (based on length of Service).
• Wellbeing At Your Fingertips - Access to our 24/7 Employee Assistance Programme, for quick and easy Online GP services, exclusive retail discounts, legal and financial support, and comprehensive 360 wellbeing services.
• Peace Of Mind - Enjoy a life Assurance policy at no cost, bringing peace to you and your loved ones.
• Exclusive Discounts - Take advantage of employee discounts on parts, vehicle MOT's/Servicing, and vehicle purchases; as well as access to lifestyle and retail discounts through our Salary Extras platform.
• Grow our Team - Earn a financial reward if you successfully refer a friend.
• Develop with Vindis - Access to vast training resources, including: access to the Volkswagen Group UK National Learning Centre and Brand Accreditation Pathways.
• Performance Recognition - We provide a competitive bonus scheme associated with this role.
• Work-Life Balance - Industry-leading working pattern including a 5-day working week.