Head of Business

Vindis Group Ltd.; Cambridge; Remote; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Birthday leave

Car scheme

Family policies

Sick pay

EAP

Life assurance

Discounts

Referrals bonus

Training access

Performance bonus

5-day week

Job summary

Vindis Group Ltd. is seeking an experienced Head of Business with a strong aftersales background to join our high-performing team.

The role focuses on strategic leadership across two sites, driving revenue growth, profitability and exceptional customer service within the Volkswagen Audi Group brand environment. You will lead a management team, implement budgets and forecasts, and ensure efficient workshop and service operations.

Qualifications

• Aftersales experience within the automotive sector.
• Experience in a Head of Business role or equivalent in automotive.
• Strong understanding of customer service, service operations, and profitability.

Responsibilities

• Deliver the overall business plan for both sites, achieving financial, operational and customer targets.
• Identify opportunities to grow revenue, profitability and market share across parts, service and maintenance.
• Lead and develop the management team, ensuring capacity planning and execution of strategic plans.
• Maintain cost control while protecting customer experience and operational standards.

Skills

Aftersales experience

Head of Business experience

Automotive industry knowledge

Job description

This is a rare and exciting opportunity to join the Vindis Group as an experienced Head of Business with an extensive After Sales background , within an innovative and well-established organisation.

About Us:

As part of a team of approximately 700 colleagues at the Vindis Group, you will contribute to a business that places customer excellence, operational standards and employee development at the heart of its strategy. We are proud of our heritage and ambitious about our future; our continued success is built upon a High Performance Culture that values professionalism, accountability and collaboration.

How we support our #Exceptional People:

Celebrate You – Take your birthday off with Paid Birthday Leave - On us!

• Drive Our Brand – Enjoy our Employee Car Scheme after a qualifying period, with no deposit required. Experience the joy of driving our brand products at remarkable prices.
• Family First – Benefit from our Family Friendly policies, including enhanced Maternity and Paternity packages.
• Stay Healthy – Our enhanced Sick Pay ensures you’re taken care of when you need it most (based on length of Service).
• Wellbeing At Your Fingertips - Access to our 24/7 Employee Assistance Programme, for quick and easy Online GP services, exclusive retail discounts, legal and financial support, and comprehensive 360 wellbeing services.
• Peace Of Mind – Enjoy a life Assurance policy at no cost, bringing peace to you and your loved ones.
• Exclusive Discounts – Take advantage of employee discounts on parts, vehicle MOT’s/Servicing, and vehicle purchases; as well as access to lifestyle and retail discounts through our Salary Extras platform.
• Grow our Team - Earn a financial reward if you successfully refer a friend.
• Develop with Vindis - Access to vast training resources, including: access to the Volkswagen Group UK National Learning Centre and Brand Accreditation Pathways.
• Performance Recognition - We provide a competitive bonus scheme associated with this role.
• Work-Life Balance - Industry-leading working pattern including a 5-day working week.

About the Role:

As a Head of Business, you will be an integral member of the Management Team. Your key responsibilities will include:

Key Responsibilities

Strategic & Commercial Leadership

• Deliver the overall business plan, ensuring both sites achieve agreed financial, operational, and customer performance targets.
• Identify and execute opportunities to increase revenue, profitability, customer retention, and market share.
• Drive sustainable growth across labour sales, parts turnover, service plans, retail maintenance, MOT activity, and value-added aftersales products.
• Develop annual budgets, forecasts, and operational strategies to maximise performance and return on investment.
• Maintain a strong focus on cost control whilst protecting customer experience and operational standards.

Operational Management

• Provide leadership and direction across both the main service centre and Authorised Repairer operation.
• Ensure workshop utilisation, technician productivity, efficiency, and labour sales are maximised.
• Drive best practice in service, parts, workshop, and customer-facing operations.
• Monitor and improve key operational metrics, implementing action plans where performance falls below target.
• Ensure effective capacity planning, resource allocation, and succession planning across both sites.
• Previous experience in a Head of Business role (or equivalent) within the automotive industry; extensive experience in aftersales is preferrable.
• Excellent communication skills and the ability to effectively build relationships
• Demonstrable success in achieving team and departmental targets
• Strong organisational skills with the ability to efficiently meet deadlines, whilst maintaining attention to detail
• Full UK driving licence
• Previous experience working within a franchised automotive dealership or with a Volkswagen Audi Group Brand

Previous experience working within a franchised automotive dealership or with a VAG Brand ( Aftersales experience preferred).