Head of AI-Driven Customer Success

Obsero; United Kingdom; Remote; GBP 85,000 - 110,000; Full time

Job summary

Obsero is a leading UK AI search startup hiring a Senior GEO Consultant to own the client experience from onboarding to renewal. You will lead GEO consultants delivering for full-service accounts, ensuring high-quality work and measurable outcomes.

You will design and codify our consulting playbook, set monthly standards, and drive AI-enabled delivery with the product team to accelerate growth and consistency across platforms.

Qualifications

• Strong SEO expertise across technical, content, and digital PR.
• Agency-side SEO leadership experience.
• Proven ability to manage senior specialists and client accounts.
• Experience using AI tools and automations to improve delivery.
• UK-based with right to work in the UK.

Responsibilities

• Own satisfaction and retention across platform clients from onboarding to renewal.
• Run regular check-ins and reviews showing changes in AI visibility and actions.
• Identify churn risk early and upsell opportunities.
• Build the consulting playbook with processes, templates, QA checks.
• Lead GEO consultants on allocation, priorities and quality.
• Set standards for monthly client deliverables and monitor.
• Be senior escalation point for key accounts.

Skills

Deep SEO knowledge

Agency-side experience

Client-facing / account management

Leadership of senior specialists

AI-native / automation

Commercial mindset

UK-based / right to work

Job description

Obsero is a leading UK AI search startup hiring a Senior GEO Consultant to own the client experience from onboarding to renewal. You will lead GEO consultants delivering for full-service accounts, ensuring high-quality work and measurable outcomes.

You will design and codify our consulting playbook, set monthly standards, and drive AI-enabled delivery with the product team to accelerate growth and consistency across platforms.