Head of Advice Services & Community Support

AGE UK HILLINGDON, HARROW AND BRENT; England; On-site; GBP 38,000 - 46,000; Full time

Job summary

AGE UK Hillingdon, Harrow and Brent is seeking a Head of Advice Services to lead our Information & Advice team across Hillingdon, Harrow and Brent. The role focuses on delivering high-quality, client-centred services, managing staff and volunteers, and developing partnerships with commissioners.

You will oversee service quality, performance, and improvements, with a strong emphasis on welfare benefits and housing knowledge. DBS checks and safeguarding commitments apply.

Qualifications

• Significant leadership experience in advice, information or welfare support services.
• Strong knowledge of welfare benefits, housing and related services.
• Proven ability to lead staff and volunteers and work with partners.

Responsibilities

• Lead and develop the Information & Advice services across Hillingdon, Harrow and Brent.
• Oversee quality and performance, and support staff and volunteers.
• Build strong relationships with partners and commissioners and drive client-centred services.

Job description

AGE UK Hillingdon, Harrow and Brent is seeking a Head of Advice Services to lead our Information & Advice team across Hillingdon, Harrow and Brent. The role focuses on delivering high-quality, client-centred services, managing staff and volunteers, and developing partnerships with commissioners.

You will oversee service quality, performance, and improvements, with a strong emphasis on welfare benefits and housing knowledge. DBS checks and safeguarding commitments apply.