Head of Account Management

Adaptable Recruitment; Skelmersdale; On-site; GBP 60,000 - 74,000; Full time

Benefits offered by this job

Car allowance

Performance bonus

Job summary

Adaptable Recruitment is partnering with a major print and manufacturing group to recruit a Head of Account Management. The role drives retention, unlocks account value, and shapes customer strategy at senior level, with leadership of Strategic Account Managers and Account Managers.

Regular on-site presence and travel are required to execute revenue forecasts and strategic plans. The position offers a definitive career impact, cross-functional collaboration, and direct exposure to senior

Qualifications

• Proven leadership within account management or client services.
• Track record of retaining and growing complex B2B accounts.
• Experience leading high-performing client-facing teams.
• Own forecasting, revenue accountability and commercial decisions.
• Ability to influence senior stakeholders internally and externally.
• Sector experience in print, packaging, fulfilment, manufacturing or similar desirable.

Responsibilities

• Own and deliver the company-wide revenue forecast.
• Drive customer retention strategies to protect and grow revenue.
• Identify organic growth opportunities within key accounts.
• Act as executive sponsor for strategic client relationships.
• Lead account reviews, pipeline discussions and performance analysis.
• Support pricing strategies, contract negotiations and margin improvement.
• Collaborate cross-functionally to ensure delivery and onboarding.

Skills

Account Management

Leadership

Client Services

Commercial Acumen

Forecasting

Negotiation

Strategic Planning

Job description

At Adaptable Recruitment, we are exclusively partnering with a well-established organisation within the specialist print and manufacturing sector to recruit a Head of Account Management.

Salary: Up to £67,000 - DOE + Car Allowance + Bonus

The organisation operates across multiple UK locations, and this role will require regular on-site presence and travel to build visibility, strengthen internal collaboration, and enhance client relationships.

The Opportunity

We are exclusively partnering with a progressive, privately owned business within the print and manufacturing space, known for delivering complex, high-value customer solutions and building long-term partnerships with major clients.

As part of its next phase of growth, the business is seeking a commercially astute Head of Account Management to take ownership of its client services function — driving retention, unlocking account value, and shaping customer strategy at a senior level.

This is a high-impact leadership role with direct exposure to the Managing Director and genuine influence over revenue performance, customer experience, and future growth strategy.

The Role:

This position will lead a team of Strategic Account Managers and Account Managers, with full responsibility for performance, development, and commercial output.

Key focus areas include:

• Owning and delivering the company-wide revenue forecast, aligning to budget and YE forecasts
• Driving customer retention strategies that protect and expand long-term revenue
• Identifying and converting organic growth opportunities within key accounts
• Acting as executive sponsor for strategic and high-value client relationships
• Leading structured account reviews, pipeline discussions, and performance analysis
• Supporting pricing strategy, contract negotiations, and margin improvement
• Collaborating cross-functionally (Sales, Operations, Production) to ensure seamless delivery and onboarding

This role blends strategic oversight with hands-on leadership, requiring someone comfortable operating both at board level and within day-to-day account activity.

The ideal Candidate:

• Proven leadership experience within Account Management / Client Services / Commercial roles
• Strong track record of retaining and growing complex B2B accounts
• Experience managing and developing high-performing client-facing teams
• Confident ownership of forecasting, revenue accountability, and commercial decision-making
• Ability to influence senior stakeholders internally and externally
• Sector experience within print, packaging, fulfilment, manufacturing, or similar is highly desirable

The Individual:

• Commercially driven, with a strong sense of ownership
• Relationship-led, with the credibility to engage at senior client level
• Data-informed but people-focused in leadership style
• Comfortable balancing strategy with operational delivery
• Resilient, proactive, and solutions-oriented

Why This Role:

• Genuine opportunity to shape and elevate the Account Management function
• Direct influence on business performance and strategic direction
• High visibility with senior leadership and decision-makers
• A stable, well-invested business with ambitious growth plans
• Strong emphasis on long-term relationships over transactional business
• Basic salary: Up too £67,000 per annum - DOE
• Car allowance: £5,400 per annum
• Performance bonus: Up to £10,000 per annum