Head of Key Account Management

Universal Business Team

Markyate

On-site

GBP 75,000 - 85,000

Full time

5 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Car allowance

Commission structure

Career progression

Company culture

Leadership visibility

Holidays 25 days + 8 bank

Pension scheme

Job summary

Universal Business Team in St Albans is seeking a Head of Key Account Management to lead a team of six Key Account Managers and drive revenue growth across a well-established customer portfolio in the construction-related sector.

You will shape the future of the function, balance relationship management with sales leadership, and work from the St Albans office with a strong culture of collaboration and professional standards.

Qualifications

Proven leadership of sales/account teams
Record of meeting and exceeding commercial targets
Experience managing key accounts and developing long-term partnerships
Background in construction, building products, manufacturing, distribution or related sectors
Excellent commercial awareness and negotiation skills
Ability to influence, motivate and inspire others
Strong analytical and strategic thinking capabilities

Responsibilities

Lead and develop a team of six Key Account Managers
Drive account retention, customer loyalty and revenue growth
Build relationships with key customers and stakeholders
Identify upsell and cross-sell opportunities across existing accounts
Collaborate with Business Development Managers to ensure smooth customer handovers
Deliver against sales, retention and growth targets
Create an engaging and motivating team environment
Monitor performance, set objectives and drive accountability
Contribute to strategic business growth initiatives
Ensure exceptional customer experience across the account portfolio

Skills

Leadership

Sales leadership

Relationship management

Negotiation

Strategic thinking

Job description

Head of Key Account Management

St Albans Office Based - Monday to Friday - This is an office-based role in St Albans; therefore, candidates should be within a reasonable commuting distance

75,000 - 85,000 + Car Allowance + Uncapped Commission (OTE 100,000+)

Are you an ambitious and commercially driven sales leader looking for your next challenge?

Do you have the ability to inspire teams, grow customer relationships, and drive significant revenue within a fast-paced construction-related business?

If so, we have an outstanding opportunity to join a thriving and highly respected organisation based in St Albans.

We're looking for an exceptional Head of Key Account Management to lead a high-performing team and play a pivotal role in the continued growth of a successful and ambitious business. This is a fantastic opportunity for an experienced sales and account management leader to take ownership of a well-established customer portfolio, drive revenue growth, and shape the future direction of the function.

With a turnover of approximately 14 million, this is a commercially significant role that requires a strong leader who understands both sales and relationship management at a strategic level.

The Opportunity

This is far more than a people management role.

You'll be responsible for creating a high-performance culture, motivating your team to exceed targets, strengthening customer relationships, and ensuring every account reaches its full potential. You'll be given the autonomy to make a real impact whilst helping shape the future growth of the business.

You'll be joining a company that combines a friendly, supportive culture with professional standards and ambitious growth plans. They are passionate about finding the right person who can bring energy, commercial awareness and leadership capability to the team.

What You'll Be Doing

Leading, coaching and developing a team of six Key Account Managers
Driving account retention, customer loyalty and revenue growth
Building strong relationships with key customers and stakeholders
Identifying upselling and cross-selling opportunities across existing accounts
Working closely with Business Development Managers to ensure smooth customer handovers
Delivering against sales, retention and growth targets
Creating an engaging and motivating team environment
Monitoring performance, setting objectives and driving accountability
Contributing to strategic business growth initiatives
Ensuring exceptional customer experience across the account portfolio

Requirements

We're looking for a commercially astute leader who combines sales expertise with exceptional relationship management skills.

You'll be someone who naturally inspires confidence, enjoys developing people, and has the drive to continually improve results.

Essential Experience

Proven leadership experience managing a successful sales, account management, or customer relationship team
Strong track record of achieving and exceeding commercial targets
Experience managing key customer accounts and developing long-term partnerships
Background within the construction, building products, construction supplies, manufacturing, distribution, or related sectors
Excellent commercial awareness and negotiation skills
Ability to influence, motivate and inspire others
Strong analytical and strategic thinking capabilities

Personal Attributes

Growth mindset and ambition to succeed
Commercially astute, proactive and highly business-focused
Driven, resilient and target-focused
Professional, credible and relationship-led
Practical and sensible approach to leadership
Passionate about developing high-performing teams
Ambitious with a desire to make a genuine impact and contribute to long-term business growth

Benefits