Head of Account Management

Activ8 Tech Recruitment; Greater London; Remote; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Head of Account Management to lead and scale their accounts function. This exciting role involves managing key client relationships with major global tech brands and driving revenue growth through strategic oversight and innovative solutions. The ideal candidate will have a strong background in marketing and events, with a proven track record in account management. Join a dynamic team where your leadership will shape the future of client success and foster long-term partnerships. If you're ready to make a significant impact, this is the opportunity for you.

Qualifications

• 5+ years in a senior account leadership role within a creative agency.
• Proven experience running large-scale campaigns and live events.
• Skilled at hiring and coaching high-performing teams.

Responsibilities

• Drive relationship depth and account performance across key clients.
• Focus on a 'land and expand' strategy to grow existing accounts.
• Oversee the full client lifecycle from onboarding to delivery.

Skills

Account Management

Client Relationship Management

Strategic Thinking

Commercial Acumen

Team Leadership

Event Management

Education

Project Management Certification (PMP)

Job description

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Activ8 Tech Recruitment provided pay range

This range is provided by Activ8 Tech Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Head of Account Management

Remote

About the Role

A leading Brand Experience Agency is seeking a Head of Account Management to lead and scale the accounts function, focused initially on managing key client relationships with a major global tech brand and a leading cloud solutions distributor. This senior hire will combine strategic oversight, commercial growth, and leadership across key accounts with a strong agency background in marketing, events, experiential, and training delivery.

The main focus of the role is a “land and expand” strategy — driving increased spend from existing clients by deepening relationships across departments, uncovering new opportunities, and maximising value-add.

Working closely with the Business Development Executive (who generates meetings), and the business owners (who lead and win new business pitches), the successful candidate will take full ownership of client success and long-term revenue growth.

Key Responsibilities

• Act as strategic lead across key client accounts, driving relationship depth and account performance.
• Focus on a land and expand strategy: grow spend within existing accounts through cross-department engagement and proactive value-add solutions.
• Build and grow the account team, hiring an Account Manager within 2–3 months.
• Oversee the full client lifecycle: onboarding, strategy, creative execution, delivery, and wrap-up.
• Collaborate with the Head of Delivery, who manages the PM team, to ensure seamless project implementation and campaign execution.
• Drive client retention, satisfaction, and incremental revenue growth (target: 50%+ uplift).
• Work with the internal delivery structure to install a dedicated PM for implementation and ongoing campaign delivery (6-month+ horizon).
• Operate accounts as independent profit centres, hitting revenue and margin targets.
• Lead and win organic growth pitches within existing clients.
• Support overall business development with insights from the field and client trends.

Skills and Experience

• 5+ years in a senior account leadership role within a creative, experiential, or brand marketing agency.
• Proven experience running large-scale campaigns, live events, activations, and training programmes.
• Demonstrated success in managing and growing large client accounts (e.g., global tech and cloud services brands).
• Skilled at hiring, coaching, and scaling high-performing account teams.
• Excellent collaboration with internal creative, delivery, and new business teams.
• Strong commercial and operational acumen – confident managing budgets, margin, and delivery quality.
• Strategic thinker with a hands-on, proactive approach.

Qualifications

• Project management certifications (e.g., PMP) are a plus but not essential.

Ideal Candidate

• Energetic, strategic, and commercially savvy.
• Highly creative, with a deep passion for innovation and brand experience.
• Experience working in fast-paced agency environments.
• Ready to build a team and leave a legacy on two high-potential accounts.

.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Information Technology

• Industries

  Events Services and Social Networking Platforms

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