Lead of Account Management, CN Global Selling

Amazon; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic leader to spearhead Account Management for their global selling strategy. This role involves building a talented team that will empower China-based Sellers to thrive on international marketplaces. You will drive growth strategies, simplify processes, and enhance Seller experiences while collaborating with various stakeholders. The ideal candidate is customer-obsessed, with extensive experience in sales and account management, and possesses strong analytical skills. Join a forward-thinking company that values innovation and teamwork, and make a significant impact in the e-commerce landscape.

Qualifications

• 8-10+ years in sales, business development, or account management.
• Over 5 years of experience in people management.

Responsibilities

• Lead and develop a team of Account Managers to support CN sellers.
• Manage client relationships to ensure high standards of Seller experience.

Skills

Sales Management

Business Development

Account Management

Analytical Skills

Communication Skills

Project Management

Education

Bachelor's Degree

MBA (preferred)

Tools

Excel

Internal Tools

Job description

Lead of Account Management, CN Global Selling

Amazon Global Selling helps individuals and businesses increase sales and reach new customers worldwide. Currently, over 50% of Amazon's unit sales come from third-party sellers. The China-based Global Selling team recruits local businesses to sell on Amazon’s 18 international stores and supports their growth and success. Our vision is to be the first choice for all Chinese businesses going global.

We are expanding our Amazon Paid Service strategy globally and seek a passionate, innovative, results-driven leader to build and develop a team of Account Managers (AM). This team will support China-based Sellers enrolled in Amazon Paid Services to enhance their presence and business on Amazon's global marketplace. The role involves collaborating with various teams to manage the end-to-end journey of enrolled Sellers and to grow their businesses internationally. Additionally, the role will own the growth strategy for specific product categories for CN-based Sellers, identifying opportunities through deep analysis of Seller business and industry trends, engaging with marketplace stakeholders, and driving cross-functional initiatives to facilitate Seller growth.

Key Responsibilities

1. Hire and develop a talented AM team.
2. Lead the team in providing consulting services to help CN sellers succeed in Amazon's global marketplaces, leveraging deep understanding of the Amazon ecosystem and business acumen.
3. Guide the team to work with Sellers enrolled in Amazon paid services to expand their product offerings and improve their experience, aiming to delight global consumers and grow Seller businesses profitably.
4. Simplify existing processes and innovate new mechanisms to enhance team productivity and efficiency.
5. Support Seller recruitment efforts, including prospect targeting and program enrollment.
6. Generate high-quality Seller insights to influence Amazon WW product development and policy changes, improving experiences for both consumers and Sellers.
7. Align with WW teams on category development plans, pilot new features/programs, and develop best practices for scale.

Leadership

• Become a thought leader in defining success criteria and understanding the business needs of large Sellers in a dynamic environment.
• Manage all aspects of client relationships to ensure the highest standard of Seller experience.

Minimum Qualifications

• Bachelor's Degree or higher.
• 8-10+ years of relevant experience in sales, business development, or account management with a proven track record.
• Over 5 years of people management experience.
• Strong analytical skills and proficiency with relevant tools (Excel, internal tools).
• Excellent communication and presentation skills in English and Chinese.
• Ability to manage complex projects and collaborate with multiple stakeholders.
• Customer-obsessed, fast learner, big thinker, detail-oriented, high standards, and enjoyable to work with.

Preferred Qualifications

• Experience in e-commerce, FMCG, or consulting industries.
• MBA degree preferred.

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