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Director of Account Management

Space Executive

Greater London

On-site

GBP 60,000 - 100,000

Full time

7 days ago

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Job summary

An innovative financial services provider is seeking a dynamic Director of Account Management to lead a high-performing team. This leadership role offers the opportunity to shape best practices in account management, ensuring exceptional client service and driving growth. The ideal candidate will have a proven track record in B2B financial services, a strategic mindset, and a passion for operational excellence. Join a forward-thinking company that values customer-centric solutions and technology-driven innovation, and make a significant impact in a fast-paced environment.

Qualifications

Proven leadership experience in B2B financial services, managing multi-layered teams.
Strong commercial acumen and a passion for operational excellence.

Responsibilities

Lead and develop a high-performing Relationship Management team.
Drive strategic direction of client management function to enhance customer satisfaction.
Set and monitor KPIs while seeking areas for improvement.

Skills

Leadership in B2B Financial Services

Strategic Thinking

Customer Relationship Management

Operational Excellence

Interpersonal Communication

This range is provided by Space Executive. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Company Overview:

Our client is a fast-growing, innovative financial services provider, specialising in helping businesses streamline their payments, currency management, and broader financial operations. Their mission is to deliver smart, accessible solutions that empower businesses to operate more efficiently and expand globally. With a strong focus on customer-centricity and technology-driven innovation, they work with a wide range of companies across multiple sectors.

Role Summary:

This is a leadership role overseeing a team of three Sales Managers and a wider group of ten indirect reports. You will have full autonomy to shape and implement best practices across the account management function, ensuring excellent client service, retention, and growth. This is an exciting opportunity for a strategic leader to make a tangible impact in a dynamic, fast-paced environment.

Lead, develop, and coach a high-performing Relationship Management team, including direct leadership of Sales Managers and oversight of a wider group of Account Managers.
Own and drive the strategic direction of the client management function, implementing best-in-class processes to enhance customer satisfaction, retention, and growth.
Collaborate closely with cross-functional teams including Sales, Product, and Marketing to ensure seamless customer journeys and identify growth opportunities.
Set and monitor KPIs, fostering a results-driven culture while continuously seeking areas for improvement and innovation within the account management strategy.

About You:

Proven leadership experience within B2B financial services, payments, FinTech, or a related sector, ideally managing multi-layered teams.
A strategic thinker who combines a customer-first mindset with a strong commercial acumen and a passion for operational excellence.
Highly autonomous, proactive, and comfortable building and executing new processes, frameworks, and best practices from the ground up.
Strong interpersonal and communication skills, with the ability to inspire, influence, and build relationships at all levels internally and externally.

Seniority level

Seniority level
Director

Employment type

Employment type
Full-time

Job function

Job function
Sales and Management
Industries
Financial Services and Software Development

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